Andrea Gibson
Gaithersburg
Summary
Professional with strong background in administrative support and customer service. Skilled in managing schedules, handling inquiries, and coordinating office activities. Known for collaborative approach and adaptability in dynamic work environments. Reliable team player with focus on achieving results and maintaining high standards.
Overview
7
7
years of professional experience
Work History
Desk Assistant
Notre Dame of Maryland
Baltimore, MD
08.2025 - Current
- Evaluated student feedback on services, driving enhancements to improve user experience at the front desk.
- Greeted guests in with friendliness and professionalism.
- Collaborated effectively within a team environment to achieve common goals while also demonstrating independent initiative in completing tasks.
- Maintained accurate records with diligent data entry, ensuring information was up-to-date and easily accessible.
- Improved office efficiency by organizing and streamlining filing systems.
- Maintained inventory of office supplies by monitoring usage patterns and submitting timely orders for replenishments.
ASSISTANT
LavishJue Cosmetics
Rockville, MD
02.2023 - Current
- tested the products for use.
- Managed inventory levels using advanced tracking systems for optimal stock availability.
- Learned how to work independently and be self-motivated while employed as an Apprentice for a small business owner.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Coordinated product launches and promotional events to enhance brand visibility.
CUSTOMER SERVICE CASHIER
Old Ma's Kitchen
Gaithersburg, MD
08.2023 - 08.2025
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Monitored inventory levels, assisting in restocking items as needed for sales continuity.
- Developed positive relationships with regular customers, fostering loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Front of House Employee
Chick-fil-A
Gaithersburg, MD
09.2024 - 02.2025
- Delivered exceptional customer service during high-volume periods to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area, ensuring compliance with health and safety standards.
- Resolved customer complaints promptly, fostering positive experiences and encouraging repeat visits.
- Operated point-of-sale system efficiently, processing transactions accurately to reduce wait times.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
ASSISTANT
Lovely deZigns
Indianapolis, Indiana
03.2019 - 05.2023
- Helped set up events.
- Kept track of the agenda.
- Helped build things needed for events
- Helped load car, trucks, etc. with the final products
Education
HIGH SCHOOL DIPLOMA -
Gaithersburg High School
Gaithersburg, MD06-2025
Bachelor of Arts - Psychology
Notre Dame of Maryland University
Baltimore, MD05-2029
Skills
- Teamwork and Collaboration
- Customer Service
- Flexible Schedule
- Attention to detail
- Time management
- Relationship building
- Document management
- Fast learner
- Problem-solving
- Positive demeanor
- Professional appearance
- Clear communication
Timeline
Desk Assistant
Notre Dame of Maryland
08.2025 - Current
Front of House Employee
Chick-fil-A
09.2024 - 02.2025
CUSTOMER SERVICE CASHIER
Old Ma's Kitchen
08.2023 - 08.2025
ASSISTANT
LavishJue Cosmetics
02.2023 - Current
ASSISTANT
Lovely deZigns
03.2019 - 05.2023
HIGH SCHOOL DIPLOMA -
Gaithersburg High School
Bachelor of Arts - Psychology
Notre Dame of Maryland University