Andy Hernandez Yanez
Hyattsville
Summary
Optical professional equipped with hands-on experience in providing precise eyewear fittings and exceptional customer service. Skilled in lens prescription interpretation, frame adjustments, and vision correction assessment. Strong team collaborator focused on achieving optimal patient outcomes and adapting to changing needs. Known for reliability, technical expertise, and patient-centric approach.
Professional merchandise buyer skilled in product selection, vendor negotiation, and inventory management. Strong focus on team collaboration and adaptability to changing market needs. Known for driving sales growth and optimizing stock levels. Reliable in achieving strategic goals with keen understanding of consumer trends and purchasing strategies.
Overview
10
10
years of professional experience
Work History
Optician/Merchandise Buyer
All Eyes On Rockville
08.2019 - Current
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased customer satisfaction levels by maintaining a diverse product mix that catered to various demographics and preferences.
- Developed strong relationships with suppliers, resulting in favorable terms and exclusive product offerings.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Third Key Holder
Visionworks
08.2015 - 07.2019
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
- Conducted regular inventory audits to maintain accurate stock counts and prevent loss or theft of merchandise.
- Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Hooksett, NH05.2027
High School Diploma -
Northwestern High School
Hyattsville, MD05.2015
Skills
- Billing Processing
- Prescription Evaluation
- Customer service
- Administrative Support
- Insurance verification
- Inventory management and control
- Sales experience
- Multi-tasking strength
- Skilled in Microsoft office
Languages
English
Spanish
Timeline
Optician/Merchandise Buyer
All Eyes On Rockville
08.2019 - Current
Third Key Holder
Visionworks
08.2015 - 07.2019
Bachelor of Science - Information Technology
Southern New Hampshire University
High School Diploma -
Northwestern High School
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