Arieana Romero
Gaithersburg
Summary
Results-driven Assistant Property Manager with 3.5 years in residential property management. Enhanced occupancy rates through strategic marketing and strong tenant relations. Expertise in lease management, property inspections, LIHTC compliance, and safety regulations. Bilingual in English and Spanish, facilitating effective communication with diverse clients.
Overview
6
6
years of professional experience
Work History
Associate Director/ Assistant Property Manager
Oakbridge Management LLC/ Churchill Senior Living
Germantown
01.2025 - Current
- Assisted property manager in overseeing daily operations of residential and commercial properties
- Managed rent collection process, ensuring timely payments from tenants and addressing any delinquencies
- Addressed tenant inquiries, complaints, and maintenance requests promptly, ensuring high tenant satisfaction
- Coordinated vendor relationships for repairs and maintenance services, enhancing service quality and responsiveness
- Conducted regular property inspections to ensure compliance with safety regulations and identify maintenance needs
- Collaborated with leasing team to market available units, resulting in % increase in occupancy rate
- Prepared lease agreements, renewals, and move-in/move-out documentation accurately and efficiently
- Maintained accurate records of financial transactions, supporting transparency and accountability in property management
Leasing Coordinator
Oakbridge Management LLC/ Churchill Senior Living
Germantown
01.2023 - 12.2024
- Generated leads and successfully converted prospects into signed leases, consistently exceeding monthly leasing goals
- Managed lease agreements from initial negotiation to signing, ensuring accuracy and compliance with company policies
- Conducted property tours for potential tenants, showcasing key features and amenities to enhance property appeal
- Performed thorough background checks on applicants, including credit history verification and employment verification
- Delivered exceptional customer service to residents, addressing inquiries and resolving issues to maintain high satisfaction levels
- Developed resident retention initiatives, including referral programs and community events, to strengthen resident engagement and community ties
Server
Guapo's Restaurant
Gaithersburg
10.2020 - 01.2023
- Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Implemented upselling techniques resulting in an increase in average check size.
- Consistently earned positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
- Consistently earned positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
Education
Associate's degree - General Studies
Montgomery College
Rockvillehigh school diploma or GED -
Watkins Mill High School
Skills
- Lease management
- Rent negotiation
- Lease document preparation
- Tenant lease closing
- Property leasing
- Vendor management
- Residential property management
- Housing management
- Fair Housing regulations
- LIHTC
- Compliance management
- Customer inquiry handling
- Customer relations
- Lead conversion
- Retention strategies
- Tenant retention strategies
- Lease conversion strategies
- Organizational Skills
- Prioritization skills
- Detail-oriented
- Management tools
- Supervising experience
- Team management
- Microsoft Excel
- Delegation
- Leadership
- Conflict management
- Administrative experience
- Community oversight
- Vendor management
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Productivity software
- Contracts
- English
- Interpersonal skills
- Communication Skills
- Prospecting
- Compliance management
- Prospecting
- Communication Skills
- Microsoft Office
Timeline
Associate Director/ Assistant Property Manager
Oakbridge Management LLC/ Churchill Senior Living
01.2025 - Current
Leasing Coordinator
Oakbridge Management LLC/ Churchill Senior Living
01.2023 - 12.2024
Server
Guapo's Restaurant
10.2020 - 01.2023
Associate's degree - General Studies
Montgomery College
high school diploma or GED -
Watkins Mill High School