Bella Gonzales
Gaithersburg
Summary
Detail-oriented psychology graduate currently pursuing a Master of Business Administration (MBA) with strong communication, organizational, and client service skills. Experienced in fast-paced environments requiring multitasking, problem solving, and teamwork. Demonstrated ability to support operations, manage customer interactions, and maintain professionalism under pressure. Seeking an entry-level position in healthcare administration, research support, or program coordination.
Overview
8
8
years of professional experience
Work History
Server
Paladar Cuban Restaurant/rum Bar
Gaithersburg, MD
02.2023 - 05.2024
- Provided exceptional customer service by accurately taking and delivering orders.
- Managed multiple tables efficiently, ensuring timely service and guest satisfaction.
- Collaborated with kitchen staff to facilitate smooth order flow during peak hours.
- Trained new servers on menu items, service standards, and operational procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service Associate
Target
Gaithersburg, MD
03.2021 - 02.2023
- Processed customer purchases and returns accurately while maintaining efficient checkout operations
- Assisted customers with locating products and resolving inquiries throughout the store
- Handled confidential customer information and financial transactions responsibly
- Supported online order pickup services and phone inquiries
- Handled customer complaints with professionalism, ensuring satisfaction and loyalty.
Administrative Intern
Honest Tea
Bethesda, MD
08.2016 - 05.2018
- Assisted in managing daily office operations and workflow to enhance team efficiency.
- Coordinated schedules, meetings, and travel arrangements for senior staff to optimize time management.
- Conducted research on industry trends to support strategic planning initiatives and decision-making processes.
- Developed and maintained filing systems to ensure easy access to project documentation and records.
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
- Contributed to a positive work culture by actively participating in team-building activities, demonstrating enthusiasm for both individual and collective success.
Education
MBA -
University of Maryland Global Campus
Hyattsville, MD05-2027
Bachelor of Science - Psychology
University of Maryland Global Campus
Hyattsville, MD12-2025
High School Diploma -
Gaithersburg High School
Gaithersburg, MD05-2020
Skills
- Strong work ethic
- Exceptional customer service
- Sales techniques
- Sales expertise
- Client & Customer Relations
- Professional Communication
- Scheduling & Coordination
- Time Management & Multitasking
- Microsoft Office (Word, Excel, PowerPoint)
- Data Entry & Record Management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Server
Paladar Cuban Restaurant/rum Bar
02.2023 - 05.2024
Customer Service Associate
Target
03.2021 - 02.2023
Administrative Intern
Honest Tea
08.2016 - 05.2018
MBA -
University of Maryland Global Campus
Bachelor of Science - Psychology
University of Maryland Global Campus
High School Diploma -
Gaithersburg High School