Bernadeth Idos
Glen Burnie
Summary
Experienced in table games management, with a focus on analyzing player behavior to inform marketing initiatives aimed at revenue enhancement. Demonstrated ability to monitor dealer performance, ensuring compliance with gaming regulations and accuracy in dealing procedures. Collaborated effectively with management to uphold policies and procedures, while managing staffing needs to ensure optimal coverage during peak hours. Proven track record in resolving customer complaints and maintaining positive relationships through exceptional service delivery.
Successful at managing table accuracy, security and level of service for guests. Skilled at coaching employees, leading teams and managing operations with an analytical and customer service-driven approach.
Overview
10
10
years of professional experience
Work History
Table Games Floor Supervisor
Maryland Live Casino
Hanover
10.2015 - Current
- Generated monthly reports detailing key performance indicators related to the success of the Table Games Department.
- Analyzed current trends in player behavior to develop marketing initiatives designed to increase revenue from table games activities.
- Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
- Collaborated with management team members to ensure that all policies and procedures were being followed correctly by employees at all times.
- Managed staffing needs for table games area, ensuring adequate coverage was available during peak hours.
- Ensured compliance with all applicable gaming regulations and laws.
- Resolved customer complaints efficiently while maintaining a professional demeanor.
- Maintained positive relationships with players, providing exceptional customer service when needed.
Skills
- Table games management
- Player behavior analysis
- Regulatory compliance
- Customer service
- Conflict resolution
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Policy enforcement
- Guest relations
- Resolving complaints
Accomplishments
- Team member of the month
References
References available upon request.
Timeline
Table Games Floor Supervisor
Maryland Live Casino
10.2015 - Current