Christopher Ryder
Pasadena
Summary
Table Games Floor Supervisor at Maryland Live Casino with a proven track record in enhancing revenue through innovative promotions and exceptional guest service. Skilled in regulatory compliance and team leadership, I foster strong inter-departmental relationships and mentor staff, ensuring operational excellence and a positive gaming environment.
Experienced gaming professional prepared for supervisory responsibilities. Skilled in team collaboration, conflict resolution, and operational efficiency. Known for adaptability, reliability, and strong focus on delivering results. Expertise in managing table games, ensuring compliance, and enhancing customer experiences.
Experienced with overseeing gaming floor operations and maintaining regulatory compliance. Utilizes strong leadership to manage team dynamics and ensure game integrity. Track record of resolving conflicts and enhancing team performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
29
29
years of professional experience
Work History
Table Games Floor Supervisor
Maryland Live Casino
04.2012 - Current
- Implemented promotions and special events to attract new players, leading to increased revenue from table games operations.
- Developed innovative solutions for common operational challenges, enhancing overall efficiency within the department.
- Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
- Improved inter-department communication by fostering strong relationships between table games staff and other casino departments.
- Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
- Contributed to a culture of continuous improvement by regularly participating in meetings and providing valuable input on ways to enhance department operations.
- Conducted regular performance evaluations of table games staff, identifying areas for improvement and providing constructive feedback.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
- Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
- Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
- Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.
- Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
- Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
- Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
- Maximized profitability by effectively managing chip inventory, game pace, and staffing levels during peak times.
- Monitored chips purchases, table inventories, and player win ratios.
- Trained, supervised and evaluated workers.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Performed paperwork required for monetary transactions.
Fire Alarm Technician
SimplexGrinnell
01.2007 - 03.2012
- Fully installed fire alarms and various security devices.
- Provided excellent customer service through clear communication about system features, limitations, and maintenance requirements.
- Performed thorough inspections of fire alarm systems, ensuring proper functioning and code compliance.
- Tested all newly installed fire alarms.
- Maintained NICET (National Institute for Certification in Engineering Technology) Level [Number] Fire Alarm Certification.
- Reduced false alarms by performing routine preventive maintenance on all system components.
- Identified and reported fire code non-conformance issues to senior personnel and safety inspectors.
- Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
Electrician
Local 24
01.1996 - 01.2006
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
Education
High School Diploma -
Chesapeake Senior Highschool
Pasadena, MD06-1993
Skills
- Table games management
- Regulatory compliance
- Team leadership
- Surveillance collaboration
- Chips inventory management
- Exceptional leadership
- Team management
- Training employees
- Resolving complaints
- Multitasking capacity
Timeline
Table Games Floor Supervisor
Maryland Live Casino
04.2012 - Current
Fire Alarm Technician
SimplexGrinnell
01.2007 - 03.2012
Electrician
Local 24
01.1996 - 01.2006
High School Diploma -
Chesapeake Senior Highschool
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