Brianna Rapolla
JBS
Glen Burnie
2
years of professional experience
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at JBS. Proven ability to enhance guest experiences through effective communication and problem-solving. Experienced in cash handling and team leadership, consistently ensuring satisfaction and safety in high-energy environments.
Work History
Server
7 Months- Provided excellent customer service to enhance dining experiences.
- Assisted in menu presentation and daily specials to inform guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided exceptional customer service, ensuring guest satisfaction and positive dining experiences.
Birthday Party Host
1 Year 7 Months- Organized engaging birthday party activities and games for children.
- Ensured safety protocols were followed during events to maintain a secure environment.
- Collaborated with parents to customize party themes and schedules according to preferences.
- Facilitated smooth transitions between party segments, enhancing overall guest experience.
- Trained new staff on event hosting procedures and safety guidelines for effective teamwork.
- Managed guest interactions to promote positive experiences and address any concerns promptly.
- Boosted customer satisfaction through attentive hosting and efficient communication with guests, parents, and staff members.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Customer service
Multitasking
Team leadership
Problem-solving
Excellent communication
Timeline
Server
JBS
01.2026 - CurrentRead More
Birthday Party Host
Urban Air Adventure Park
04.2024 - 11.2025Read More
Glen Burnie High School
High School Diploma
Read More