Brooke Miles
Upper Marlboro
Summary
Experienced customer relations professional with proven analytical capabilities, office management experience and client support experience. My detail-oriented leadership experience and communications background has provided me with a diverse portfolio of knowledge and proficiency in providing expert customer-facing service.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Savvy Event Productions
08.2022 - Current
- Served as primary receptionist; Duties included newsletter and email management
- Served as lead for developing event proposal contracts and management of procuring supplies and equipment
- Responsible for vendor management and client appointment scheduling
- Served as support for event set up and breakdown, and day of- client experience liaison
- Miscellaneous related administrative duties
Waitress
Fast Eddies
05.2019 - Current
- Served as customer support lead to resolve complaints and to ensure satisfaction; Led escalation protocol to management
- Responsible for ensuring safe food handling and sanitation protocols for all food products
- Maintained professionalism and prompt customer service while multitasking management of table sections and online deliveries
Armed Diplomatic Security
Inter-Con Security
08.2022 - 03.2023
- Operated as first-line security personnel responsible for proper entry of visitors into site facilities
- Led process for inspection and screenings
- Served as primary lead for scheduled site patrols, call responses, and traffic management of on-site vehicles
- Monitored and operated security and safety systems, while serving as backup team lead for emergency incident reports to site staff and local authorities
- Managed and trained staff on internal, two-way radio systems
Warehouse Associate
Amazon
06.2021 - 04.2022
- Responsible for basic warehousing management and stock order duties, including offloading of trucks, responding to internal work orders, tracking stock, and packing goods for shipping
- Managed the reception and storing of inventory, and order preparation. Ensured packaging and products maintained quality standards
- Worked as a member on the delivery packaging team for loading vehicles
- Operated powered industrial trucks (PIT) including forklift/pallet drivers, working at heights up to 35 feet
- Certified in equipment training protocols
Substitute Teacher
Prince George's County Public Schools
03.2020 - 06.2020
- Responsible for the proper usage of materials provided by the teacher or guidance counselor for dissemination to students
- Responsible for ensuring timely and concise verbal and written communications with students, staff and parents
- Planned appropriate educational activities for students in absence of pre-approved lesson plans or in case of emergency
- Supervised students through management of classroom behavior, and interpretation of lesson plans and developing interim reports to inform teachers of student performance.
Therapeutic Behavioral Aide
The Children's Guild
09.2019 - 03.2020
- Provided one-on-one support for students struggling with emotional or behavioral issues during class time and school activities.
- Served as a role model for students by demonstrating appropriate social and emotional skills during interactions.
- Implemented crisis prevention techniques to de-escalate challenging situations, maintaining safety for all involved parties.
Security Officer
Blackout Investigations Security
08.2016 - 03.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Education
Masters Program - Human Resources Management
Bowie State University
Bowie, MD05.2014
Bachelor of Science - Communications
Bowie State University
Bowie, MD05.2013
Associates of Art - undefined
Louisburg College
Louisburg, NC05.2011
Skills
- Vendor Management
- Customer Service
- Security Services
- Performance Management
- Microsoft Office Suite
- Mapping Systems
- Data Entry
- Telecommunications Management
- Administrative Support
- Communications Strategy
Timeline
Administrative Assistant
Savvy Event Productions
08.2022 - Current
Armed Diplomatic Security
Inter-Con Security
08.2022 - 03.2023
Warehouse Associate
Amazon
06.2021 - 04.2022
Substitute Teacher
Prince George's County Public Schools
03.2020 - 06.2020
Therapeutic Behavioral Aide
The Children's Guild
09.2019 - 03.2020
Waitress
Fast Eddies
05.2019 - Current
Security Officer
Blackout Investigations Security
08.2016 - 03.2017
Associates of Art - undefined
Louisburg College
Masters Program - Human Resources Management
Bowie State University
Bachelor of Science - Communications
Bowie State University
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