Brooke Miles
Upper Marlboro
Summary
Experienced customer relations professional with proven analytical capabilities, office management experience and client support experience. My detail-oriented leadership experience and communications background has provided me with a diverse portfolio of knowledge and proficiency in providing expert customer-facing service.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Savvy Event Productions
08.2022 - Current
- Served as primary receptionist; Duties included newsletter and email management
- Served as lead for developing event proposal contracts and management of procuring supplies and equipment
- Responsible for vendor management and client appointment scheduling
- Served as support for event set up and breakdown, and day of- client experience liaison
- Miscellaneous related administrative duties
Waitress
Fast Eddies
Camp Springs, MD
05.2019 - Current
- Served as customer support lead to resolve complaints and to ensure satisfaction; Led escalation protocol to management
- Responsible for ensuring safe food handling and sanitation protocols for all food products
- Maintained professionalism and prompt customer service while multitasking management of table sections and online deliveries
Armed Diplomatic Security
Inter-Con Security
08.2022 - 03.2023
- Operated as first-line security personnel responsible for proper entry of visitors into site facilities
- Led process for inspection and screenings
- Served as primary lead for scheduled site patrols, call responses, and traffic management of on-site vehicles
- Monitored and operated security and safety systems, while serving as backup team lead for emergency incident reports to site staff and local authorities
- Managed and trained staff on internal, two-way radio systems
Warehouse Associate
Amazon
Hanover, MD
06.2021 - 04.2022
- Responsible for basic warehousing management and stock order duties, including offloading of trucks, responding to internal work orders, tracking stock, and packing goods for shipping
- Managed the reception and storing of inventory, and order preparation. Ensured packaging and products maintained quality standards
- Worked as a member on the delivery packaging team for loading vehicles
- Operated powered industrial trucks (PIT) including forklift/pallet drivers, working at heights up to 35 feet
- Certified in equipment training protocols
Substitute Teacher
Prince George's County Public Schools
Upper Marlboro, MD
03.2020 - 06.2020
- Responsible for the proper usage of materials provided by the teacher or guidance counselor for dissemination to students
- Responsible for ensuring timely and concise verbal and written communications with students, staff and parents
- Planned appropriate educational activities for students in absence of pre-approved lesson plans or in case of emergency
- Supervised students through management of classroom behavior, and interpretation of lesson plans and developing interim reports to inform teachers of student performance.
Therapeutic Behavioral Aide
The Children's Guild
Chillum, MD
09.2019 - 03.2020
- Provided one-on-one support for students struggling with emotional or behavioral issues during class time and school activities.
- Served as a role model for students by demonstrating appropriate social and emotional skills during interactions.
- Implemented crisis prevention techniques to de-escalate challenging situations, maintaining safety for all involved parties.
Security Officer
Blackout Investigations Security
Waldorf, MD
08.2016 - 03.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Education
Masters Program - Human Resources Management
Bowie State University
Bowie, MD05.2014
Bachelor of Science - Communications
Bowie State University
Bowie, MD05.2013
Associates of Art - undefined
Louisburg College
Louisburg, NC05.2011
Skills
- Vendor Management
- Customer Service
- Security Services
- Performance Management
- Microsoft Office Suite
- Mapping Systems
- Data Entry
- Telecommunications Management
- Administrative Support
- Communications Strategy
Timeline
Administrative Assistant
Savvy Event Productions
08.2022 - Current
Armed Diplomatic Security
Inter-Con Security
08.2022 - 03.2023
Warehouse Associate
Amazon
06.2021 - 04.2022
Substitute Teacher
Prince George's County Public Schools
03.2020 - 06.2020
Therapeutic Behavioral Aide
The Children's Guild
09.2019 - 03.2020
Waitress
Fast Eddies
05.2019 - Current
Security Officer
Blackout Investigations Security
08.2016 - 03.2017
Associates of Art - undefined
Louisburg College
Masters Program - Human Resources Management
Bowie State University
Bachelor of Science - Communications
Bowie State University