Cherill M. Paige
Randallstown
Summary
A dedicated and reliable professional with over20 years of experience in customer service and the management, development, and implementation of medical and financial services across diverse environments. Demonstrates strong verbal and written communication skills, proficiency in Epic, and the ability to analyze and solve problems efficiently. Exhibits excellent time management abilities and the capability to work effectively both autonomously and within team settings. Quick to adapt to changes in hospital protocols, policies, and procedures in a fast-paced environment. Possesses a versatile skill set that enables the successful management and completion of multiple projects simultaneously.
Overview
26
26
years of professional experience
Work History
Patient Service Coordinator III
Johns Hopkins Hospital
01.2010 - Current
- Facilitate patient registration for radiology services
- Demonstrate proficiency in emergency medical services (EMS) record-keeping utilizing the Epic system
- Maintain current knowledge of Epic training modules and procedural protocols
- Fulfill all mandatory training requirements through JHH MyLearning for the year2017
- Manage the acquisition of patient orders and requisitions from external medical providers not affiliated with the hospital
- Ensure accurate patient registration and identification processes
- Maintain and update patient records as part of the pre-registration process
- Execute follow-up communications with core specialists and financial counselors to verify insurance coverage for initial and subsequent radiology appointments
- Functionally cross-trained in registration and procedural protocols across various radiology modalities, including computed tomography (CT), magnetic resonance imaging (MRI), diagnostic radiology (X-ray & ultrasound), nuclear medicine, and mammography
- Oversee and coordinate weekly scheduling for CT and MRI appointments
Customer Service Representative Supervisor
M&T Bank
01.2008 - 03.2010
- Facilitated the establishment of new accounts and the resolution of loan transactions
- Executed cross-selling strategies for bank products and services, providing referrals when appropriate
- Conducted daily operational activities of branch tellers in compliance with standard practices
- Addressed customer inquiries regarding bank products and services while adhering to established customer service protocols
- Mentored tellers to meet organizational and branch-specific referral targets
- Oversaw branch operations to ensure adherence to established efficiency and effectiveness metrics in accordance with corporate policies and procedures
Proprietor and Vice President
D & C Quick Stop
01.2005 - 01.2008
- Functioned as a business liaison, overseeing business development and execution of strategic implementation plans
- Conducted employee training, administration, and task delegation as necessitated by operational requirements
- Monitored and documented daily inventory levels
- Executed transaction processing for accounts payable and accounts receivable functions
- Performed reconciliation of all bank activity discrepancies for accurate record keeping
- Facilitated daily Automated Clearing House (ACH) transaction processing
- Executed end-of-day cash reconciliation and balancing procedures
Senior Lead Payment Processor
CitiFinancial
01.1999 - 01.2005
- Developed and implemented training programs for new employees, ensuring comprehensive understanding of payment processing operations
- Collaborated with the Vice President and Lead Managers to manage and prioritize time-sensitive accounts, maintaining adherence to organizational timelines
- Engaged in frequent communications with CitiFinancial network branches, legal representatives, and trust administrators to facilitate efficient operational workflows
- Conducted meticulous verification of customer accounts to ensure accuracy in the posting of financial transactions
- Performed calculations for remittance, contribution fees, and associated costs, ensuring precise financial reporting
Education
Diploma - Business Management
Forest Park High School
Baltimore, Maryland01.1990
Skills
- Demonstrated expertise in Epic Systems, Microsoft Office Suite, bookkeeping software applications, universal office technology, and internet navigation methodologies
Timeline
Patient Service Coordinator III
Johns Hopkins Hospital
01.2010 - Current
Customer Service Representative Supervisor
M&T Bank
01.2008 - 03.2010
Proprietor and Vice President
D & C Quick Stop
01.2005 - 01.2008
Senior Lead Payment Processor
CitiFinancial
01.1999 - 01.2005
Diploma - Business Management
Forest Park High School
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