Cristina Roșca
Edineț
Summary
Focused professional pursuing a role as a dispatcher, leveraging experience in daily reporting, compliance procedures, and team coordination. Skills in problem solving, communication, and customer service have been honed through managing fast-paced environments and ensuring timely responses to guest needs. Aiming to apply honed time management and multitasking abilities to efficiently coordinate dispatch operations and enhance operational effectiveness in a new setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Night Receptionist
Park Plaza County Hall
London
10.2024 - 02.2025
- Greeted guests upon arrival and provided information about services, facilities, and available amenities.
- Ensured compliance with all applicable laws, regulations, policies, procedures, standards. related to hotel operations.
- Prepared daily reports detailing any important events or changes that took place during the night shift.
- Input and confirmed reservations for guests.
- Arranged tours, taxis or restaurant reservations for customers.
- Coordinated with other departments regarding any operational changes that were necessary for overnight shifts.
- Provided guidance and direction to other employees working the night shift as needed.
- Assisted guests at check-in, providing information on various services within hotel.
- Contacted housekeeping or maintenance staff to report room or building issues.
Bartender
Park Plaza County Hall
London
03.2024 - 09.2024
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Effectively multitasked within fast-paced environment.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Bartender
Apex Hotels Ltd, Temple Court
London
10.2023 - 03.2024
- Managed accurate bar tabs and processed cash and credit card transactions.
- Resolved customer complaints in a professional manner.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Assisted in setting up the bar for service shift.
- Monitored bar inventory and promptly restocked low items before depletion.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Food and Beverage Assistant
Apex Hotels Ltd, Temple Court
London
04.2022 - 10.2023
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Provided exceptional service that reflected restaurant standards and core values.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Handled payment transactions accurately while ensuring compliance with established procedures.
- Assisted in menu planning and pricing based on customer feedback and sales trends.
- Maintained a clean and organized work environment throughout shift.
Waitress
Entrecôte (Operations) Ltd, Le Relais de Venise
London
11.2019 - 04.2021
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Education
Public Institution “CEHTA"
Țaul, Republic Of Moldova05-2019
Skills
- Reservation management
- Daily reporting
- Guest services
- Compliance procedures
- Team coordination
- Communication skills
- Problem solving
- Time management
- Customer service
- Telephone etiquette
- Multitasking Abilities
Languages
Romanian
First Language
English
Advanced (C1)
C1
Russian
Advanced (C1)
C1
Certification
- WSET Level 1 Award in Spirits
Timeline
Night Receptionist
Park Plaza County Hall
10.2024 - 02.2025
Bartender
Park Plaza County Hall
03.2024 - 09.2024
Bartender
Apex Hotels Ltd, Temple Court
10.2023 - 03.2024
Food and Beverage Assistant
Apex Hotels Ltd, Temple Court
04.2022 - 10.2023
Waitress
Entrecôte (Operations) Ltd, Le Relais de Venise
11.2019 - 04.2021
Public Institution “CEHTA"
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