Demitreus Nicholson
Upper Marlboro
Summary
Telecommunications Technician with extensive experience currently employed at Dominion Energy, specializing in network configuration and customer issue resolution. Demonstrating the ability to enhance service delivery and improve network performance through effective vendor management and proactive troubleshooting. Skilled in leading projects and mentoring team members to achieve optimal telecommunications solutions.
Overview
26
26
years of professional experience
Work History
Telecommunications Technician
Dominion Energy
09.2021 - Current
- Manage and prioritized customer service requests to achieve prompt resolution.
- Enhanced customer satisfaction by providing timely technical support for telecommunications services.
- Participate in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
- Coordinate the installation of new users and the relocations of existing users.
- Improve network performance by diagnosing and resolving complex telecommunications issues.
- Work closely with network administrators and server engineers to deliver quality service.
- Install and configure new devices and system components.
- Upgrade legacy systems to newer technologies, increasing overall network capacity and performance.
- Install wiring, cabling, and networking hardware.
- Timely responses to service requests during and after business hours.
- Provide training to customers to enhance the use and understanding of network systems.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Conduct thorough site surveys to determine optimal locations for equipment placement, maximizing signal strength and reliability.
- Read blueprints and schematics to correctly place equipment.
- Demonstrates a high level of initiative and creativity while tackling difficult tasks.
- Assist in the planning process for new telecommunication sites considering local demographics and geography leading to targeted expansion efforts.
- Demonstrates leadership skills in managing field projects from start to finish.
Network/Business Systems Technician 3
WINDSTREAM COMMUNICATIONS
10.2005 - 09.2021
- Performed routine audits of systems for the purpose of preventative maintenance of applications, and reporting on their status.
- Knowledge of troubleshooting tools and techniques related to networks and systems, i.e.,
- Remote access tools, Windows support tools, connectivity tests, etc.
- Worked with other teams in coordinating changes across systems.
- Worked to identify the root cause of complex issues.
- Install and test various communications equipment and services to specified configurations, and ensure proper working order for new or updated network service.
- Responsible for resolving service problems; performing expert maintenance; and installing configuring and testing all types of data communications equipment
- Assist in operating, maintaining, and troubleshooting using remote /onsite communication tools infrastructure, equipment, systems, procedures, and documentation
- Troubleshoot network hardware using test instruments and diagnostic programs
- Responsible for organizing and performing Site Surveys
- Perform hands on work involving the installation, provisioning, maintenance, troubleshooting, and repair of telecommunications electronic equipment
- Reviews and interprets proposed installation prints, diagrams and assess all aspects of the field project with engineering department as a resource to validate implementation design and identify problems
- Manage relationships with key network and telecom vendors
- Execute and lead problem management and root cause analysis for critical incidents with limited to no supervision.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
Fiber Optic Splicing Tech
TECH-USA
02.2001 - 10.2005
- Coached and mentored three staff members, including conducting performance reviews.
- Read blueprints to determine the best pathway to take while running CAT 3, 5, 6, and riser cable from the point of demarcation to terminal closets, then to the station location and testing.
- Installed patch panels, server racks, and spliced multiple strands of fiber in data centers.
- Responsible for troubleshooting pots/DSL and T1 issues in the central office and on the customer premise.
Telecom Analyst
NETVERSANT
04.2000 - 02.2001
- Voice and Data wiring specialist
- Patch panel installation and labeling
- Blue print coordinator.
Education
BICSI INSTALLER 3 // Telecommunications Infrastructure -
HOWARD D WOODSON HIGH SCHOOL
Washington, DC01.1998
Skills
- Availability for maintenance and support
- Vendor management
- Network configuration
- PC applications expertise
- Hardware and software knowledge
- Networking skills
- Time management and prioritization
- Network implementation and support
- Customer problem resolution
- Hybrid fiber/coaxial networks
- Equipment configuration
- Data center operations
- VoIP systems
- Transport gear installation and maintenance
Timeline
Telecommunications Technician
Dominion Energy
09.2021 - Current
Network/Business Systems Technician 3
WINDSTREAM COMMUNICATIONS
10.2005 - 09.2021
Fiber Optic Splicing Tech
TECH-USA
02.2001 - 10.2005
Telecom Analyst
NETVERSANT
04.2000 - 02.2001
BICSI INSTALLER 3 // Telecommunications Infrastructure -
HOWARD D WOODSON HIGH SCHOOL