Deonna Mills-Humphress

• Manages configuration of the Workday system and serves as a subject matter expert for HCM Core, Academics, Compensation, Benefits, Payroll, Absence, Performance and Talent, Recruiting, including cross-functional configuration for finance.
• Understands and translates the priorities of the business while integrating HR value proposition and strategies to meet the needs of the business.
• Incorporates human design thinking into solution design.
• Collaborates with HR partners to provide innovative ideas and insights to redesign business processes that will optimize business results.
• Partners with HR Tech Leads to support, deliver, and test system configuration.
• Continually researches, tests and stays up-to-date on Workday updates, fixes and capabilities.
• Maintains up to date documentation and controls for system implementation.
• Primary contact for questions related to system functionality from a business and a technical perspective.
• Provides production support for Workday by troubleshooting problems, testing, and working with the business to resolve issues.
• Consults stakeholders to ensure delivery of solutions to business problems.
• Analyzed system requirements to enhance operational efficiency and support business objectives.
• Developed and implemented solutions for complex technical issues across various platforms.
• Collaborated with cross-functional teams to gather user requirements and translate them into functional specifications.
• Streamlined data management processes, improving accuracy and accessibility of information for stakeholders.

• Provide leadership, oversight and Guidance to assigned staff engaged in day to day human resource operations, Workday project phase 2 implementation, and systems management for the College's information technology systems Banner and Workday.
• Coordinate the architecting, development and managing of Workday information technology system process supporting HR operations.
• Matrix manage 30 employees supporting Workday implementation.
• Oversee computer systems support activities through project management, and task assignments, security review.
• Identify and manage internal projects to improve systems and business process efficiency.
• Manage the allocation of resources for projects and ongoing tasks.
• Considerable knowledge of IT industry with focus on emerging trends as it relates to Workday functionality.
• Ability to develop and maintain customer relationships, building credibility and trust.
• Clearly communicate complex technical information to non-technical audiences.

-HR Manager: Records, Payroll, reporting and security 3/2017 to 01/2020

-HR Manager: Interim Technical Training Manager 06/2016 to 03/2017

-HR Specialist II: Functional Systems Analyst 03/2014 to 06/2016

-HR Specialist I: Technical Trainer 11/2011 to 02/2014

-HR Associate: Training and contract support 06/2006 to 11/2011

• Increased the services provided from simple meeting facilitation to more value-added services such as event management and event recording using Camtasia.
• Managed 15 employees worldwide; including recruiting, hiring, and training of Event Managers, Event Facilitator's, and Recording Technicians.
• Responsible for the daily project management of 25 employees worldwide.
• Coordinated daily scheduling of team project assignments to support projects for various clients across the America's, EMEA (Europe, Middle East and Africa) AP (Asia Pacific).
• Responsible for daily quality assurance checks between HP and WEMS Team.
• Managed new web application (Virtual Classroom) version implementation and workflow.
• Documented changes in software and trained project managers on new features and functionality for deployment to HP workforce.
• Solved project-related technology issues offering solutions to ensure service excellence.
• Established and strengthened SPS' relationship with Hewlett-Packard (HP) Education to support online live training sessions using the HP Virtual Classroom.
• Developed, implemented, and delivered technical training on best use practices of virtual classroom software, audio/video software, and web services support.
• Developed and Implemented new policies and procedure to streamline WEMS Project Management services that increased team productivity and profitability.

• Responsible for implementation of new and revised Software Masters, Bill of Materials,
• Label Spec Sheets, System Data and daily interface with outside fulfillment house ensuring prompt and accurate deliveries to Dealers.
• Responsible for ordering and reconciling of monthly inventory (printed material), returns and incident reports.
• Managed dealer relationships ensuring continued customer satisfaction.
• Act as main contact regarding software and shipping issues.
• Coordinate and manage Corporate Operations/Order Entry, supporting Operations Manager.
• Order Entry Back up. Taking Dealer software orders, quoting product pricing and trade in values.