Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Deonna Mills-Humphress

Gaithersburg

Summary

15 Years higher education experience. Proven leader with over 10 years' experience directing operations, maintenance, and support of complex systems. Skilled at traversing obstacles associated with systems management at any scale. Highly adept at troubleshooting and resolving system problems in order to maintain maximum business productivity. Confident managing a wide range of systems. Develops creative business solutions, leveraging diverse methodologies and delivering system architect solutions for leading organizations. Committed to leading streamlined system management efforts. Dedicated to customer satisfaction with focused delivery of technical solutions.

Overview

31
31
years of professional experience

Work History

Business Process & Systems Analyst II

Montgomery College
03.2022 - Current


  • Manages configuration of the Workday system and serves as a subject matter expert for HCM Core, Academics, Compensation, Benefits, Payroll, Absence, Performance and Talent, Recruiting, including cross-functional configuration for finance.
  • Understands and translates the priorities of the business while integrating HR value proposition and strategies to meet the needs of the business.
  • Incorporates human design thinking into solution design.
  • Collaborates with HR partners to provide innovative ideas and insights to redesign business processes that will optimize business results.
  • Partners with HR Tech Leads to support, deliver, and test system configuration.
  • Continually researches, tests and stays up-to-date on Workday updates, fixes and capabilities.
  • Maintains up to date documentation and controls for system implementation.
  • Primary contact for questions related to system functionality from a business and a technical perspective.
  • Provides production support for Workday by troubleshooting problems, testing, and working with the business to resolve issues.
  • Consults stakeholders to ensure delivery of solutions to business problems.
  • Analyzed system requirements to enhance operational efficiency and support business objectives.
  • Developed and implemented solutions for complex technical issues across various platforms.
  • Collaborated with cross-functional teams to gather user requirements and translate them into functional specifications.
  • Streamlined data management processes, improving accuracy and accessibility of information for stakeholders.

HRIS Manager

Montgomery College
01.2020 - 03.2022
  • Provide leadership, oversight and Guidance to assigned staff engaged in day to day human resource operations, Workday project phase 2 implementation, and systems management for the College's information technology systems Banner and Workday.
  • Coordinate the architecting, development and managing of Workday information technology system process supporting HR operations.
  • Matrix manage 30 employees supporting Workday implementation.
  • Oversee computer systems support activities through project management, and task assignments, security review.
  • Identify and manage internal projects to improve systems and business process efficiency.
  • Manage the allocation of resources for projects and ongoing tasks.
  • Considerable knowledge of IT industry with focus on emerging trends as it relates to Workday functionality.
  • Ability to develop and maintain customer relationships, building credibility and trust.
  • Clearly communicate complex technical information to non-technical audiences.

-HR Manager: Records, Payroll, reporting and security 3/2017 to 01/2020

-HR Manager: Interim Technical Training Manager 06/2016 to 03/2017

-HR Specialist II: Functional Systems Analyst 03/2014 to 06/2016

-HR Specialist I: Technical Trainer 11/2011 to 02/2014

-HR Associate: Training and contract support 06/2006 to 11/2011

Manager

SOFTWARE PRODUCTIVITY STRATEGISTS, INC
05.2003 - 04.2006
  • Increased the services provided from simple meeting facilitation to more value-added services such as event management and event recording using Camtasia.
  • Managed 15 employees worldwide; including recruiting, hiring, and training of Event Managers, Event Facilitator's, and Recording Technicians.
  • Responsible for the daily project management of 25 employees worldwide.
  • Coordinated daily scheduling of team project assignments to support projects for various clients across the America's, EMEA (Europe, Middle East and Africa) AP (Asia Pacific).
  • Responsible for daily quality assurance checks between HP and WEMS Team.
  • Managed new web application (Virtual Classroom) version implementation and workflow.
  • Documented changes in software and trained project managers on new features and functionality for deployment to HP workforce.
  • Solved project-related technology issues offering solutions to ensure service excellence.
  • Established and strengthened SPS' relationship with Hewlett-Packard (HP) Education to support online live training sessions using the HP Virtual Classroom.
  • Developed, implemented, and delivered technical training on best use practices of virtual classroom software, audio/video software, and web services support.
  • Developed and Implemented new policies and procedure to streamline WEMS Project Management services that increased team productivity and profitability.

Outsourcing Coordinator

Timberline Software
06.1994 - 10.1996
  • Responsible for implementation of new and revised Software Masters, Bill of Materials,
  • Label Spec Sheets, System Data and daily interface with outside fulfillment house ensuring prompt and accurate deliveries to Dealers.
  • Responsible for ordering and reconciling of monthly inventory (printed material), returns and incident reports.
  • Managed dealer relationships ensuring continued customer satisfaction.
  • Act as main contact regarding software and shipping issues.
  • Coordinate and manage Corporate Operations/Order Entry, supporting Operations Manager.
  • Order Entry Back up. Taking Dealer software orders, quoting product pricing and trade in values.

Education

Digital Media & Web Technologies - Computer Science

University of Maryland - College Park
College Park, MD
2014

Skills

  • Decision Making
  • Analytical and Critical Thinking
  • Attention to Detail
  • Workday software proficiency
  • Interpersonal Communication
  • Good listening skills
  • Critical thinking
  • Analytical skills
  • Training & Development
  • Computer skills
  • Planning and Coordination
  • Customer Service
  • Troubleshooting
  • Collaboration

Accomplishments

  • 2025 Recognition Award for providing Exceptional IT Support & Solutions
  • 2021 NISOD Excellence Award recipient
  • 2020 Montgomery College Outstanding Service Award recipient

Timeline

Business Process & Systems Analyst II

Montgomery College
03.2022 - Current

HRIS Manager

Montgomery College
01.2020 - 03.2022

Manager

SOFTWARE PRODUCTIVITY STRATEGISTS, INC
05.2003 - 04.2006

Outsourcing Coordinator

Timberline Software
06.1994 - 10.1996

Digital Media & Web Technologies - Computer Science

University of Maryland - College Park
Deonna Mills-Humphress