Donna Ball
Baltimore
Summary
Experienced server and bartender delivering exceptional customer service and efficient table turnover. Demonstrated ability to resolve complaints promptly, ensuring positive dining experiences and fostering strong guest relationships.
Overview
13
13
years of professional experience
Work History
Server
Peppermill Restauraunt
Lutherville, MD
11.2021 - Current
- Implemented efficient table turnover strategies to optimize seating capacity.
- Resolved guest complaints promptly, maintaining positive dining experience.
- Oversaw inventory management, ensuring adequate stock levels for smooth operations.
- Participated in team meetings to provide feedback on service improvements and operational efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Bartender
Mount Washington Tavern
Baltimore, MD
02.2013 - 10.2021
- Delivered exceptional customer service in high-pressure dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Trained new staff on menu knowledge and service protocols.
- Collaborated with kitchen staff to ensure seamless operation and communication.
- Developed strong relationships with patrons, fostering a welcoming bar environment.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Implemented efficient workflows during peak hours, reducing wait times significantly.
Office Assistant
Crackpot Restaurant
Towson, MD
04.2017 - 04.2019
- Managed front desk operations, ensuring efficient guest check-in and reservations.
- Provided administrative support to kitchen staff, maintaining communication between front and back of house.
- Coordinated inventory management, tracking supplies and placing orders as needed.
- Streamlined filing system for customer feedback, enhancing response time for service improvements.
- Implemented scheduling adjustments to optimize staffing levels during peak hours, improving service efficiency.
- Expedited document processing with accurate data entry and timely filing.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Education
High School Diploma -
Parkville High
Parkville, MDSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Point of sale operation
- Multitasking Abilities
- Problem-solving
Timeline
Server
Peppermill Restauraunt
11.2021 - Current
Office Assistant
Crackpot Restaurant
04.2017 - 04.2019
Bartender
Mount Washington Tavern
02.2013 - 10.2021
High School Diploma -
Parkville High