Elizabeth Richardson
Havre De Grace
Summary
Detail-oriented and organized Pets Hotel Associate experienced in managing reservations and coordinating pet activities. Committed to maintaining a safe environment for both pets and other staff members. Providing exceptional customer service to pet parents, ready to enhance guest satisfaction.
Overview
5
5
years of professional experience
Work History
Pets Hotel Associate
Pet Smart
Bel Air, MD
07.2021 - Current
- Maintained a clean, safe, and organized environment for pets and staff by performing routine cleaning tasks and addressing any issues with efficiency.
- Assisted in coordinating pet activities and socialization, enhancing guest experiences.
- Monitoring pet behavior to ensure the safety and well-being of the animals in our care.
- Developed strong relationships with pet parents through effective communication and personalized service.
- Managed reservations efficiently using hotel software, ensuring accurate bookings to maintain organization.
- Supported fellow staff members in managing workload during peak seasons, creating a collaborative work environment.
Education
Associate of Arts - Psychology
Harford Community College
Bel Air, MD12-2023
High School Diploma -
Havre De Grace High School
Havre De Grace, MD12-2020
Skills
- Patience and tolerance
- Animal care expertise
- Conflict resolution
- Decision-making
- Teamwork and collaboration
- Time management
- Customer service
Timeline
Pets Hotel Associate
Pet Smart
07.2021 - Current
Associate of Arts - Psychology
Harford Community College
High School Diploma -
Havre De Grace High School