Ethan Stout
Frederick,MD
Summary
Results-driven hospitality and management professional with over 9 years of experience leading teams, optimizing operations, and enhancing customer experiences. Holds a Bachelor’s degree in Healthcare Management, bringing a strong foundation in leadership, organizational strategy, and service excellence.
Overview
9
9
years of professional experience
Work History
Guest Experience Manager
Cava
09.2022 - Current
- Ensure full compliance with local health department regulations and company safety standards.
- Lead and mentor team members and shift managers to cultivate a high-performance culture and consistently deliver exceptional guest experiences.
- Manage scheduling and labor allocation to optimize productivity while controlling labor costs.
- Oversee vendor relationships, process invoices, and maintain accurate financial records.
- Monitor inventory levels and control food costs to reduce waste and maximize profitability.
Culinary Lead
Chipotle
04.2020 - 09.2022
- Ensured adherence to food safety and sanitation protocols.
- Developed and implemented culinary strategies to enhance customer satisfaction.
- Maintained high standards of kitchen cleanliness, safety, and sanitation.
- Trained and coached kitchen staff
Relief Assistant Manager
Arby's
01.2017 - 05.2020
- Trained and coached staff on customer service standards, food preparation, and safety procedures.
- Managed cash handling responsibilities, including register reconciliation, deposits, and change orders.
- Resolved customer concerns promptly to maintain high satisfaction and repeat business.
- Monitored inventory, assisted with ordering, and reduced waste to support cost control efforts.
Education
Bachelor’s - Healthcare Management
University of Maryland Global Campus
Hyattsville, MD05.2025
Skills
- Regulatory Compliance & Health Department Standards
- Documentation & Accurate Recordkeeping
- Customer Service & Patient-Focused Communication
- Scheduling & Workforce Coordination
- Data Analysis & Performance Reporting
- Inventory & Supply Management
- Employee Training & Team Support
- Cash Handling & Financial Accountability
Timeline
Guest Experience Manager
Cava
09.2022 - Current
Culinary Lead
Chipotle
04.2020 - 09.2022
Relief Assistant Manager
Arby's
01.2017 - 05.2020
Bachelor’s - Healthcare Management
University of Maryland Global Campus