Felicia Gutanu
Chisinau
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Ongoing Monitoring Manager
Moorwand Ltd
11.2021 - Current
- Manage the Issuing Team
- Prevention and detection of possible fraud and financial crime
- Data analysis and reporting trends and data to senior management
- Fraud and transaction monitoring using a risk based approach
- Risk assessment at supplier, client, product and company level
- Understand the relevant Mastercard rules and how they apply across the portfolio
- Assess client requirements in line with regulatory compliance and financial crime standards
- Chargeback handling
Ongoing Monitoring Analyst
Moorwand Ltd
02.2020 - 11.2021
- To regularly monitor and assess the adequacy and effectiveness of the measures and procedures in place.
- To address any deficiencies by providing advice and assistance to the persons responsible for carrying out the activities.
- Undertaking day-to-day assessments of the adequacy of systems and controls in place to prevent the company being used to facilitate financial crime.
- To identify, manage and monitor operational risks that the company might be exposed to through the activities of its business relationships and customer transactions.
- Investigate, analyze and promptly escalate or report activity that is considered to be unusual or suspicious.
- Proactive monitoring and oversight activities that the company undertake, such as risk-based sampling of transaction data, requests for EDD, scrutiny of management information and analysis of programme trend data
Travel Agent
International Travel Network
06.2018 - 08.2019
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Education
Bachelor of Accountancy - Accounting
National College of Trade
Chisinau, Moldova05.2017
GED -
Gymnasium, No.99
Chisinau, Moldova05.2013
Skills
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Managed time efficiently in order to complete all tasks within deadlines
- Passionate about learning and committed to continual improvement
- Excellent communication skills, both verbal and written
- Skilled at working independently and collaboratively in a team environment
Languages
Romanian
Native language
English
Advanced
C1
Russian
Proficient
C2
German
Elementary
A2
Timeline
Ongoing Monitoring Manager
Moorwand Ltd
11.2021 - Current
Ongoing Monitoring Analyst
Moorwand Ltd
02.2020 - 11.2021
Travel Agent
International Travel Network
06.2018 - 08.2019
Bachelor of Accountancy - Accounting
National College of Trade
GED -
Gymnasium, No.99
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