Felicia Gutanu
Chisinau
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Head of Second Line Monitoring
Moorwand Ltd
08.2023 - Current
- Leading Ongoing Monitoring Team and ensuring risk based oversight of controls.
- Resource planning and training for Compliance staff and the business as a whole.
- Agreeing the Compliance Monitoring Plan and performing appropriate internal and 3rd party reviews, reporting observations and remediation gaps.
- Ensuring Monitoring Team is delivering reports on time, to a high standards and addressing gaps.
- Drafting policies, procedures and other documents or templates to aide process improvements, efficiency, consistency, and scalability across the business.
- Internal and external reporting responsibility in terms of fraud/transaction monitoring/complaints, etc.
- Horizon scanning - reviewing regulatory updates and changes, performing risk assessment and change management gap and impact analysis.
- Analyze internal business systems to ensure compliance with industry regulations.
- Ensuring policies and procedures, other internal reports and documents related to ongoing monitoring, complaints, fraud, chargeback, etc. are up to date and efficient, identify the lack of the policies and procedures or improvements required.
Ongoing Monitoring Manager
Moorwand Ltd
11.2021 - 08.2023
- Manage the Issuing Team
- Prevention and detection of possible fraud and financial crime
- Data analysis and reporting trends and data to senior management
- Fraud and transaction monitoring using a risk based approach
- Risk assessment at supplier, client, product and company level
- Understand the relevant Mastercard rules and how they apply across the portfolio
- Assess client requirements in line with regulatory compliance and financial crime standards
- Chargeback handling
Ongoing Monitoring Analyst
Moorwand Ltd
02.2020 - 11.2021
- To regularly monitor and assess the adequacy and effectiveness of the measures and procedures in place.
- To address any deficiencies by providing advice and assistance to the persons responsible for carrying out the activities.
- Undertaking day-to-day assessments of the adequacy of systems and controls in place to prevent the company being used to facilitate financial crime.
- To identify, manage and monitor operational risks that the company might be exposed to through the activities of its business relationships and customer transactions.
- Investigate, analyze and promptly escalate or report activity that is considered to be unusual or suspicious.
- Proactive monitoring and oversight activities that the company undertake, such as risk-based sampling of transaction data, requests for EDD, scrutiny of management information and analysis of programme trend data
Travel Agent
International Travel Network
06.2018 - 08.2019
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Education
Bachelor of Accountancy - Accounting
National College of Trade
Chisinau, Moldova05.2017
GED -
Gymnasium, No.99
Chisinau, Moldova05.2013
Skills
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Managed time efficiently in order to complete all tasks within deadlines
- Passionate about learning and committed to continual improvement
- Excellent communication skills, both verbal and written
- Skilled at working independently and collaboratively in a team environment
Languages
Romanian
Native language
English
Advanced
C1
Russian
Proficient
C2
German
Elementary
A2
Timeline
Head of Second Line Monitoring
Moorwand Ltd
08.2023 - Current
Ongoing Monitoring Manager
Moorwand Ltd
11.2021 - 08.2023
Ongoing Monitoring Analyst
Moorwand Ltd
02.2020 - 11.2021
Travel Agent
International Travel Network
06.2018 - 08.2019
Bachelor of Accountancy - Accounting
National College of Trade
GED -
Gymnasium, No.99
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