Fitahiana Andriamamonjy
Holiday Inn Express & Suites In Annapolis
Annapolis
3
Languages
5
years of professional experience
Bilingual Front Office professional recently promoted to Front Office Trainee Manager, with international hospitality experience in the United States. Skilled in guest relations, complaint resolution, team coordination and daily hotel operations. Fluent in English and French, with a strong focus on guest satisfaction, service quality and team performance.
Work History
Front Desk Trainee Manager
1 Month- Serve as a key first point of contact for hotel guests, ensuring a welcoming first impression.
- Support daily Front Office operations, team coordination and service standards.
- Handle guest complaints and provide effective solutions to maintain satisfaction.
- Coach and support the team to improve service quality and guest scores.
- Lead the team toward performance and enrollment goals.
- Led the team to achieve the winning July enrollment score in an IHG-wide competition.
- Assist with team training and coordinate with Housekeeping and Maintenance for smooth operations.
Front Desk Receptionist
1 Year 2 Months- Support smooth guest check‑ins, check‑outs, and inquiries
- Manage reservations through HotelKey and other booking platforms
- Resolve guest issues quickly and professionally
- Coordinate with housekeeping and maintenance to ensure timely room readiness
Housekeeping Trainee
1 Month- Maintained cleanliness and organization in guest rooms and public areas, ensuring high standards of hygiene.
- Operated cleaning equipment, including vacuums and floor buffers, efficiently and safely.
- Collaborated with front desk team to prioritize room cleaning based on guest check-in times.
Front Desk Receptionist
1 Year- Managed guest check‑ins/outs, payments, and administrative tasks with accuracy
- Maintained an organized front office and safeguarded confidential information
- Resolved guest concerns promptly and supported daily operations
- Awarded Employee of the Month (March 2025) for exceptional service
Tour Escort
1 Year 11 Months- Guided diverse groups through Madagascar's unique landscapes, enhancing overall travel experience.
- Coordinated logistics for transportation, accommodations, and activities to ensure seamless tours.
- Delivered engaging narratives about local culture, history, and wildlife during excursions.
- Addressed guest inquiries and concerns promptly to maintain high satisfaction levels.
Front Office Receptionist
2 Months- Assisted customers by phone, email, and in person with accurate information.
- Ensured timely responses to improve customer satisfaction.
- Welcomed visitors professionally and provided informed support.
- Supported team workflow during busy periods and absences.
Education
Bachelor's Degree In Tourism And Hospitality - Tourism And Hospitality Entrepreneurship
Certificate Of Competence In Team Entrepreneurial - Team Entrepreneurial Project
- Hospitality Training
Skills
Adaptability to work under pressure
Customer service
Communication
Time management
Team collaboration
Documentation and reporting
Leadership qualities
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Elementary
Hobbies and Interests
Traveling
Reading
Swimming
Photography
Timeline
Front Desk Trainee Manager
Holiday Inn Express & Suites In Annapolis
07.2026 - CurrentRead More
Housekeeping Trainee
Holiday Inn Express & Suites
08.2025 - 09.2025Read More
Front Desk Receptionist
Holiday Inn Express Hotel
05.2025 - 07.2026Read More
Front Desk Receptionist
Crowne Plaza Hotel
05.2024 - 05.2025Read More
Tour Escort
Nathan Voyages Madagascar
10.2021 - 09.2023Read More
Front Office Receptionist
Nathan Voyage Madagascar
10.2021 - 12.2021Read More
IMT Madagascar
from Hospitality Training
Read More
Institute National of Tourism And Hospitality
Certificate Of Competence In Team Entrepreneurial from Team Entrepreneurial Project
Read More
Institute National of Tourism And Hospitality
Bachelor's Degree In Tourism And Hospitality from Tourism And Hospitality Entrepreneurship
Read More