Gisung Kim
Ellicott City,MD
Summary
- Over 3 years of experience in professional restaurant settings
- Experienced in customer service, multi-tasking, quick learning, problem solving, and collaboration with others
- Able to learn and excel in a competitive yet demanding environment
- Communication skills and professional attitude developed over experiences with different restaurants
Overview
3
3
years of professional experience
Work History
Server
KPOT
Catonsville, MD
08.2024 - Current
- Provided kind and helpful customer service amidst high-volume dining environment
- Collaborated well with other members of staff, kitchen, and managers to ensure service and food were being served well
- Managed multiple tables efficiently at the same time
- Processed customer dine-in orders and to-go orders through a POS System
- Training new servers and employees
Host
KPOT
Catonsville, MD
06.2024 - 08.2024
- Greeted and seated guests quickly and left positive first impressions
- Managed reservations, waitlists, and seating arrangements efficiently
- Collaborated well with kitchen staff and servers
- Conducted restaurant phone calls with excellent customer service and help
Expo Runner
Bbq Chicken
Ellicott City, MD
02.2024 - 04.2024
- Transported customer orders between the kitchen and dining areas efficiently and with great customer service
- Assisted servers with delivering customer orders
- Packaged to-go and online delivery orders efficiently
- Prepared side orders for customers
Cashier
Bbq Chicken
Catonsville, MD
06.2023 - 12.2023
- Greeted customers with excellent customer service
- Processed customer transactions using POS Systems
- Picked up phone calls and addressed any issues with excellent help and service
- Collaborated well with other cashiers and kitchen staff
Education
High School Diploma -
Howard Community College
Columbia, Maryland, MDHigh School Diploma -
Howard High School
Columbia MD05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Cleanliness standards
- Sales expertise
- Sales techniques
- Team collaboration
- Quality control
- Order management
- Point of sale (POS) system operations
- Team member support
- Customer feedback management
- Check payment processing
- Hostess support
- Positive and professional
- Calm demeanor
- Reliability
- Adaptable and flexible
- Team leadership
- Problem-solving
Accomplishments
- Dean's List Fall 2026 Howard Community College
- Honors Roll for all 4 years of High School
- Supervised team of over 10 staff members on weekends
Languages
English
Native or Bilingual
Korean
Limited Working
Spanish
Limited Working
Timeline
Server
KPOT
08.2024 - Current
Host
KPOT
06.2024 - 08.2024
Expo Runner
Bbq Chicken
02.2024 - 04.2024
Cashier
Bbq Chicken
06.2023 - 12.2023
High School Diploma -
Howard Community College
High School Diploma -
Howard High School