Haley Guice
Odenton
Summary
Dynamic and results-driven professional excelling in clear communication and conflict de-escalation. Expertly improved office workflow and customer satisfaction through innovative problem-solving and efficient multi-line phone operation. Committed to delivering exceptional service and fostering positive customer relationships in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Receptionist Administrator
Green Machine
02.2024 - 08.2025
- Served as the primary point of contact for all inquires, quickly directing calls and providing information accurately.
- Used database tools to track client interactions and analyze trends, reporting on service metrics and operational performance.
- Improved office workflow by independently identifying and implementing process efficiencies.
- Clearly communicated complex company policies and procedures to clients and staff.
- Managed virtual and in-person meeting logistics using teleconferencing and calendar management tools.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Boosted company image by providing friendly, professional, and timely assistance to all clients.
Receptionist
Blush Salon
08.2022 - 10.2023
- Manged high volumes of communication (phone,email,text) and appointment scheduling with efficiency and professionalism.
- Consistently resolved the majority of client inquires and scheduling conflicts on the first interaction.
- Expertly de-escalated service issues and complaints to ensure positive client outcomes and high satisfaction.
- Maintained accurate records of appointments and services using salon management software.
- Coordinated with stylists to optimize scheduling and improve workflow efficiency.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Sales Associate
Francesca's Boutique
11.2021 - 06.2022
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained merchandise displays, ensuring compliance with visual standards.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to meet daily sales goals and objectives.
- Responded promptly to customer inquiries, fostering positive relationships.
- Conducted inventory checks to ensure stock availability and organization.
- Trained new associates on store policies and customer service best practices.
- Implemented promotional strategies to boost seasonal sales events.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
James Madison High School
Online, Based In Norcross, GANo Degree - Cosmetology
THE TEMPLE Annapolis: A Paul Mitchell Partner School
Annapolis, MD08-2024
Skills
- Multi-line phone operation
- Clear communication
- Technical skills
- Problem solving
- Time management and organization
- Patience and empathy
- High speed typing
- Active listening
- Conflict de-escalation
- Self directed work
- Positive phone presence
Timeline
Receptionist Administrator
Green Machine
02.2024 - 08.2025
Receptionist
Blush Salon
08.2022 - 10.2023
Sales Associate
Francesca's Boutique
11.2021 - 06.2022
High School Diploma -
James Madison High School
No Degree - Cosmetology
THE TEMPLE Annapolis: A Paul Mitchell Partner School