Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Guice

Odenton

Summary

Dynamic and results-driven professional excelling in clear communication and conflict de-escalation. Expertly improved office workflow and customer satisfaction through innovative problem-solving and efficient multi-line phone operation. Committed to delivering exceptional service and fostering positive customer relationships in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Receptionist Administrator

Green Machine
02.2024 - 08.2025
  • Served as the primary point of contact for all inquires, quickly directing calls and providing information accurately.
  • Used database tools to track client interactions and analyze trends, reporting on service metrics and operational performance.
  • Improved office workflow by independently identifying and implementing process efficiencies.
  • Clearly communicated complex company policies and procedures to clients and staff.
  • Managed virtual and in-person meeting logistics using teleconferencing and calendar management tools.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Boosted company image by providing friendly, professional, and timely assistance to all clients.

Receptionist

Blush Salon
08.2022 - 10.2023
  • Manged high volumes of communication (phone,email,text) and appointment scheduling with efficiency and professionalism.
  • Consistently resolved the majority of client inquires and scheduling conflicts on the first interaction.
  • Expertly de-escalated service issues and complaints to ensure positive client outcomes and high satisfaction.
  • Maintained accurate records of appointments and services using salon management software.
  • Coordinated with stylists to optimize scheduling and improve workflow efficiency.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Sales Associate

Francesca's Boutique
11.2021 - 06.2022
  • Assisted customers with product selection, enhancing overall shopping experience.
  • Maintained merchandise displays, ensuring compliance with visual standards.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to meet daily sales goals and objectives.
  • Responded promptly to customer inquiries, fostering positive relationships.
  • Conducted inventory checks to ensure stock availability and organization.
  • Trained new associates on store policies and customer service best practices.
  • Implemented promotional strategies to boost seasonal sales events.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

High School Diploma -

James Madison High School
Online, Based In Norcross, GA

No Degree - Cosmetology

THE TEMPLE Annapolis: A Paul Mitchell Partner School
Annapolis, MD
08-2024

Skills

  • Multi-line phone operation
  • Clear communication
  • Technical skills
  • Problem solving
  • Time management and organization
  • Patience and empathy
  • High speed typing
  • Active listening
  • Conflict de-escalation
  • Self directed work
  • Positive phone presence

Timeline

Receptionist Administrator

Green Machine
02.2024 - 08.2025

Receptionist

Blush Salon
08.2022 - 10.2023

Sales Associate

Francesca's Boutique
11.2021 - 06.2022

High School Diploma -

James Madison High School

No Degree - Cosmetology

THE TEMPLE Annapolis: A Paul Mitchell Partner School
Haley Guice