Hannah Hong
Westminster
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
5
5
years of professional experience
Work History
Server
Mon Ami Gabi
08.2022 - 08.2023
- Provided exceptional customer service in fast-paced dining environment.
- Adapted quickly to changes in menu and special requests from guests.
- Delivered food and beverages accurately while ensuring guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Receptionist
Feathers Scales & Tails Veterinary Hospital
09.2020 - 08.2022
- Managed front desk operations, greeting visitors and directing inquiries promptly.
- Maintained appointment schedules, ensuring efficient use of time for staff and clients.
- Supported office administration by organizing files and documents systematically.
- Contributed to a positive visitor experience through effective communication and professionalism.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled multi-line phone systems, routing calls to appropriate departments effectively.
Kitchen Staff Member
Vocelli Pizza
02.2018 - 08.2020
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Collaborated with team members to ensure timely food preparation and delivery.
- Assisted in training new staff on kitchen procedures and safety protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
Education
Bachelor of Science - Nursing
Stevenson University
Stevenson, MD06-2027
Bachelor of Arts - Psychology
University of Maryland, College Park
College Park, MD06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Time management
- Appointment scheduling
- File management
Timeline
Server
Mon Ami Gabi
08.2022 - 08.2023
Receptionist
Feathers Scales & Tails Veterinary Hospital
09.2020 - 08.2022
Kitchen Staff Member
Vocelli Pizza
02.2018 - 08.2020
Bachelor of Science - Nursing
Stevenson University
Bachelor of Arts - Psychology
University of Maryland, College Park