Jean Anglade Jr.
Glenn Dale
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Dedicated and self-motivated assistant offering a solid background in quality customer services, administrative operations, and decision-making. Responds and acts appropriately to situational assessments, including criminal acts, fire, and medical emergencies all while remaining alert, attentive, and vigilant at all times.
Anticipates trouble and takes steps to intervene and diffuse situations by using a keen eye for detail. Excellent written/verbal communication, organization, and multi-tasking skills. Consistently awarded additional responsibilities while maintaining achievements with exceeding customer and employer expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Ambassador
Maryland Live Casino
11.2023 - Current
- Responded quickly to emergencies, ensuring the safety of individuals and property.
- Prevented unauthorized access by diligently monitoring entry points and verifying credentials.
- Provided exceptional customer service while maintaining a professional demeanor as the first point of contact for visitors.
- Assisted in maintaining a safe environment for guests and staff by promptly addressing concerns and incidents.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Protective Services Officer
Triple Canopy
12.2021 - Current
- Awaiting Suitability to start on contract
- Reduced vandalism and criminal activity by keeping a close eye on-premises through personal checks and CCTV monitoring.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Promoted company brand and unique offerings through personalized customer service.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
Protect and Service Officer
American Security Programs
01.2019 - 06.2021
- Conducted regular rover patrols throughout government facilities to ensure the safety of all government personnel.
- Escorted foreign dignitaries to their designated areas.
- Monitoring and evaluating CCTV for any potential threats.
- Maintained standard procedures and full compliance with government regulations and agency guidelines.
- Developed and implemented a variety of innovative policies and strategies for the betterment of the company brand.
Protective Service Officer
Paragon Systems Inc.
10.2013 - 12.2017
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Protective Service Officer
Coastal International Security
10.2012 - 10.2013
- Observe and report any criminal activity
- Operating x-ray and magnetometer machines to screen all incoming visitors and merchandise entering the facility
- Demonstrate excellent Customer Service to our Client and Client's guests
- Performing Identification checks ensuring only authorized guests access the facility
- Provided escort services to ensure safe and timely delivery of personnel and property
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Education
Associate of Science - Criminal Justice
Prince George Community College
Largo, MDDiploma -
DeMatha Catholic High School
Hyattsville, MD2006
Skills
- Windows 7 and Windows Vista
- MS Office Applications: Access, Excel, Outlook, PowerPoint, Word
- Acrobat /Adobe Reader
- Internet Explorer / Web Navigation / Internet Research
- 40 WPM
- Keen Observer
- Evidence Collection
- Attentive and Observant
- Time Management
- Learning Strategies
- Ensuring Safety
Certification
OC Spray Certified, Monadnock Expandable Baton Certified, Handcuff Certified, FPS Orientation, FPS X-ray and Magnetometer Certified, ASE Z-PORTAL Certified, Weapons Certifications A-9 (9mm) Handguns, Shotgun (12 Gauge) and Maryland Gaming License
References
- Winston Brown
(w) 202.372.8776
- Marcus Edwards
(w) 202.372.8776
- Anthony Sousa
(w) 202.372.8776
Timeline
Security Ambassador
Maryland Live Casino
11.2023 - Current
Protective Services Officer
Triple Canopy
12.2021 - Current
Protect and Service Officer
American Security Programs
01.2019 - 06.2021
Protective Service Officer
Paragon Systems Inc.
10.2013 - 12.2017
Protective Service Officer
Coastal International Security
10.2012 - 10.2013
Associate of Science - Criminal Justice
Prince George Community College
Diploma -
DeMatha Catholic High School
OC Spray Certified, Monadnock Expandable Baton Certified, Handcuff Certified, FPS Orientation, FPS X-ray and Magnetometer Certified, ASE Z-PORTAL Certified, Weapons Certifications A-9 (9mm) Handguns, Shotgun (12 Gauge) and Maryland Gaming License
References
- Winston Brown
(w) 202.372.8776
- Marcus Edwards
(w) 202.372.8776
- Anthony Sousa
(w) 202.372.8776
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