Jean TenEyck
Hyattsville
Summary
Over 20 years of experience in office management, human resource management, scheduling, accounting, and clerical/reception. Efficient Operations Manager capable of overseeing various operational procedures to ensure compliance with company policy/standards. Proficient in providing customer service, administrative, accounting, and managerial support to staff, clients, and vendors. Able to work independently or with a team to accomplish company goals.
Overview
9
9
years of professional experience
Work History
Operations Manager
ZBest Limousine/ DTS Transportation
01.2020 - Current
Account Manager of Gaylord National Resort & Convention Center
- To ensure transportation needs are fulfilled successfully based on contract guidelines, to include VIP and Celebrity Services
- Train, coach and mentor new and existing employees on Livery Coach software and company procedures for dispatch, scheduling, and customer service
- Communicate with customer service representatives, dispatchers, and sales staff to address daily successes and challenges to affect improvement
- Provide guidance, coaching and operational support to customer service representatives and dispatchers daily
- Perform quality assurance of new reservations daily to ensure accuracy and address inaccuracies accordingly
- Complaint resolution by researching and resolving incident reports by communicating with all parties involved; including CSR, dispatchers, clients, chauffeurs, and affiliates
- Provide customer assistance via phone calls, email communications, and in-person interactions
- Prepare and send pricing quotes to clients, create new reservations, and monitor emails for new reservation requests
- Invoice clients, process payments, and follow up on unpaid balances via phone/email.
Office Manager
Manikas Law Office
02.2017 - 01.2020
- Established procedures and policies re: financial and marketing practices that led to a 10% increase in revenue for 3 consecutive years
- Provided administrative support to Principal and Associates
- Calendar management as it pertained to court appearances and client meetings
- Composed business letters, affidavits, petitions, and various court documents as required
- Performed data entry using legal software
- Bookkeeping to include maintaining general ledger, accounts payables/receivables, and pay roll processing
- Performed financial reporting on a monthly, quarterly, and annual basis
- Maintained database for client profiles, court case information, invoicing and receivables
- Human resource management which included maintaining confidential personnel files; ensure completion of onboarding documents; onboarding orientation; managed health insurance membership for employees
- Received visitors at the front desk by greeting them, performing intake for new clients, directing them to appropriate conference room, and announcing them appropriately
- Received and distributed incoming mail and deliveries; ensure outgoing mail and packages are sent out at the end of business daily.
Account/Office Manager
Passports and Visas
10.2014 - 12.2016
- Review and prepare various passport/visa applications and supporting documents to be submitted to various embassies, consular offices and the U.S
- State Department according to their standards
- Manage 12-15 new passport and visa orders per day
- Communicate with existing clients regarding incomplete documents, status updates and various other inquiries via phone, e-mail and on-line chat
- Monitor Account Managers and Operations staff to ensure that their daily duties are performed according to company standards
- Ensure that 90% of incoming phone calls are answered in a timely manner
- Train and coach new and existing employees
- Screen and interview potential candidates for employment
- Purchase and maintain office supplies
- Manage and perform financial transactions which include bank deposits, payment receipts of checks, credit card, money order and cash transactions from clients and manage payments to various embassies and government agencies.
Education
BBA - Accounting
Strayer University
Takoma Park, MDSkills
- Team building
- Employee training and development
- Effective multi-tasking/prioritization
- Excellent written and oral communication
- Quick learner of internal database or other platforms
- Proficient in
- Microsoft Office 2013
- Summary of Skills
- Excellent customer service
- Exceptional organizational ability
- Detail-oriented
- Exceptional time management
- Critical thinker
- Complaint resolution ⦁ Calendar Management
Timeline
Operations Manager
ZBest Limousine/ DTS Transportation
01.2020 - Current
Office Manager
Manikas Law Office
02.2017 - 01.2020
Account/Office Manager
Passports and Visas
10.2014 - 12.2016
Account Manager of Gaylord National Resort & Convention Center
BBA - Accounting
Strayer University
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