Kaleena Lance
Churchton
Summary
Experienced with direct client support, crisis intervention, and advocacy. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on adaptability, consistently meeting changing needs.
Overview
5
5
years of professional experience
Work History
Server
Green Turtle Bar And Grill
05.2025 - 08.2025
- Provided exceptional customer service to enhance guest experiences and ensure satisfaction.
- Assisted in maintaining cleanliness and organization of dining areas for optimal guest enjoyment.
- Collaborated with kitchen staff to streamline order delivery and improve service efficiency.
- Learned menu and bar items thoroughly to accurately answer customer inquiries and make recommendations.
Hospitality Aide
Devlin Manor
09.2024 - 02.2025
- Assisted residents with daily living activities to enhance comfort and well-being.
- Supported nursing staff in maintaining a clean and safe environment for patients.
- Delivered exceptional customer service by responding promptly to resident needs and requests.
- Collaborated with team members to ensure effective communication regarding resident care plans.
- Maintained accurate records of resident activities and observations for healthcare staff review.
- Assisted in organizing recreational activities to promote social engagement among residents.
- Followed safety protocols to ensure compliance with health regulations and facility standards.
- Adapted quickly to changing circumstances, demonstrating flexibility in fast-paced environments.
Live-Out Nanny
Jennifer and Jim Gemler
01.2024 - 08.2024
- Provided attentive care and supervision, ensuring safety and well-being of children.
- Developed engaging activities to promote cognitive and physical development.
- Assisted with daily routines, including meal preparation and hygiene practices.
- Communicated effectively with parents regarding children's progress and behavior.
- Adapted to children's changing needs, fostering a nurturing environment.
Food Service Worker
Skippers Pier Restaurant and Dock Bar
04.2023 - 08.2024
- Prepared and served food items according to menu specifications and customer preferences.
- Maintained cleanliness and organization of dining area, ensuring compliance with health regulations.
- Assisted in training new staff on service standards and operational procedures.
- Collaborated with kitchen team to streamline order delivery processes, enhancing service efficiency.
- Responded promptly to customer inquiries and concerns, fostering positive dining experiences.
- Implemented improvements in service flow, resulting in reduced wait times during peak hours.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Barista Shift Lead
Dunkin' Donuts
06.2022 - 03.2023
- Supervised daily operations, ensuring adherence to quality standards and service protocols.
- Trained and mentored new baristas on beverage preparation and customer service techniques.
- Managed inventory levels, coordinating supply orders to prevent shortages and ensure efficient workflow.
- Developed and implemented process improvements for beverage production speed and accuracy.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Monitored cash handling procedures, ensuring accurate transactions and compliance with company policies.
Lead Swim Instructor
Widefield School District 3
09.2020 - 06.2022
- Developed tailored swim programs for diverse skill levels, enhancing participant engagement and safety.
- Supervised instructional staff, providing mentorship and guidance to improve teaching effectiveness.
- Conducted regular assessments of student progress, adjusting lesson plans to meet individual needs.
Lifeguard
Widefield School District 3
09.2020 - 04.2022
- Monitored pool activities to ensure safety and adherence to regulations.
- Administered first aid and CPR in emergency situations, ensuring swift response.
- Conducted routine safety inspections of pool area and equipment for compliance.
- Trained and mentored junior lifeguards on emergency protocols and customer service.
Education
Social Work
Frostburg State University
Frostburg, MD12-2027
Dual Enrollment - Psychology
Anne Arundel Community College
Arnold, MDDual Enrollment -
University of Colorado At Colorado Springs
Colorado Springs, COHigh School Diploma -
Southern High School
Harwood, MD06-2024
Widefield High School
Colorado Springs, COSkills
- Strong work ethic
- Exceptional communication skills
- Professional appearance
- Hospitality expertise
- Conflict resolution
- Efficient under pressure
Timeline
Server
Green Turtle Bar And Grill
05.2025 - 08.2025
Hospitality Aide
Devlin Manor
09.2024 - 02.2025
Live-Out Nanny
Jennifer and Jim Gemler
01.2024 - 08.2024
Food Service Worker
Skippers Pier Restaurant and Dock Bar
04.2023 - 08.2024
Barista Shift Lead
Dunkin' Donuts
06.2022 - 03.2023
Lead Swim Instructor
Widefield School District 3
09.2020 - 06.2022
Lifeguard
Widefield School District 3
09.2020 - 04.2022
Social Work
Frostburg State University
Dual Enrollment - Psychology
Anne Arundel Community College
Dual Enrollment -
University of Colorado At Colorado Springs
High School Diploma -
Southern High School
Widefield High School
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