Kayla Smith
Baltimore
Summary
Dedicated and hardworking professional with extensive experience in customer service, warehouse operations, and hospitality, complemented by recent experience as a Family Investment Specialist with the Maryland Department of Human Services. Skilled in managing client needs, processing benefits, and maintaining accurate documentation while delivering exceptional service in fast-paced environments. Recognized for reliability, adaptability, and strong communication skills, with a proven ability to connect with people from diverse backgrounds and ensure efficient, quality results. Seeking to bring a blend of administrative, service-oriented, and hands-on experience to a role that values teamwork and commitment to helping others.
Overview
8
8
years of professional experience
4047
4047
years of post-secondary education
1
1
Certification
Work History
Financial Investment Specialist I (Contractual)
Department Of Social Services (DSS)
Westminister
07.2025 - 10.2025
- Assisted clients with applications, eligibility, and benefit processing in a high-volume office setting
- Reviewed and verified sensitive personal and financial documentation
- Maintained accurate records while ensuring confidentiality and compliance
- Communicated clearly with clients to explain processes and next steps
Digital Shopper/Dispatch
Walmart
Randallstown
01.2023 - 11.2024
- Locate items to achieve order accuracy and the discernment to choose between appropriate substitutions.
- Working in a fast paced environment while also multitasking to help customers who are on the floor.
- Assisting with order collection, packaging, stocking, loading, and payment, where required.
- Locate and dispense orders to our customers/delivery drivers and engage in conversation while also proving excellent customer service.
- Train other associates on whatever skill is assigned.
Front Desk Receptionist
Super 8 Motels
Baltimore
12.2021 - 05.2023
- Managed front desk operations including guest check-in/check-out and reservations
- Answered multi-line phone system and handled customer inquiries
- Processed payments and maintained accurate records
- Resolved issues quickly while maintaining professionalism
Customer Service Desk/Cashier
Weis Markets
Baltimore
11.2018 - 09.2021
- Provided front-line customer service, assisting with inquiries, transactions, and issue resolution in a high-volume environment
- Processed payments, returns, exchanges, and financial services (MoneyGram, lottery) with accuracy
- Operated and monitored self-checkout systems, ensuring smooth customer flow and problem resolution
- Trained new employees on POS systems, customer service procedures, and store policies
- Maintained organization, handled cash, and ensured accurate record-keeping
- Communicated effectively with customers and team members to deliver efficient service
Team Member
Five Guys
Owings Mills
03.2018 - 10.2020
- Greeted customers, took orders, and ensured accuracy and satisfaction
- Prepared food according to company standards and safety procedures
- Maintained cleanliness in the kitchen and dining areas
- Worked efficiently with team members to meet peak-time demands
Education
General Studies - Some College
Community College of Baltimore County
Owings Mills, MDHigh school diploma -
Newtown High School
Owings Mills, MDSkills
Customer Service & Patient Support
Front Desk Operations
Appointment Scheduling
Data Entry & Documentation
Phone Etiquette & Call Handling
Electronic Records / Computer Systems
Microsoft Office (Word, Excel)
Cash Handling & Payment Processing
Problem Solving & Conflict Resolution
Time Management & Multitasking
Organization & Attention to Detail
Team Collaboration
HIPAA Awareness & Confidentiality
- Inventory & Precise Stocking
Certification
Food Handler Certification
References
- Sharon Hite, Weis Market Supervisor, (443) 207-4108
- Iderima Godswill, Super 8 Motel, (443) 890-6000
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Financial Investment Specialist I (Contractual)
Department Of Social Services (DSS)
07.2025 - 10.2025
Digital Shopper/Dispatch
Walmart
01.2023 - 11.2024
Front Desk Receptionist
Super 8 Motels
12.2021 - 05.2023
Customer Service Desk/Cashier
Weis Markets
11.2018 - 09.2021
Team Member
Five Guys
03.2018 - 10.2020
General Studies - Some College
Community College of Baltimore County
High school diploma -
Newtown High School