Kirk Grant

•Expedited installation of over 500 cable systems in household and small business, reducing set up time by 28% on average.

•Developed new methods to troubleshoot issues such as signal loss and poor reception. Applied these techniques when servicing 200+ customers a month.

•Demonstrated excellent customer service skills when interacting with customers in person.

• Coordinated with contractors and other technicians, fostering efficient teamwork on complex projects.
• Optimized cable routing layouts for improved signal quality and minimized interference issues.

•Responsible for updating and troubleshooting issues pertaining to printers, CPU and programs.

•Responsible for assisting in a (SOC) environment.

•Responsible for utilizing scanning tools to detect vulnerabilities within a system or network.

• Maintained office PCs, networks and mobile devices.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.