Kyra Foy
District Heights
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
24
24
years of professional experience
Work History
GENERAL MANAGER
Alliance Ground International (AGI BWI)
Baltimore
04.2021 - 12.2025
- Manage daily administrative, operational, and employee support functions.
- Coordinate schedules, staffing plans, communications, and workflow activities.
- Maintain reports, records, documentation, and performance tracking information.
- Support recruiting, onboarding, training, and employee engagement initiatives.
- Review payroll information, budgets, and administrative records for accuracy.
- Lead meetings and communicate updates between leadership and teams.
CUSTOMER SERVICE MANAGER
Spirit Airlines (ASIG) Calspan
Baltimore
08.2012 - 08.2021
- Supported administrative operations for a high-volume customer service environment.
- Prepared reports, maintained documentation, and monitored team performance.
- Coordinated employee schedules and daily assignments.
- Trained employees on procedures, policies, and service expectations.
- Managed customer communications and resolved issues professionally.
CUSTOMER SERVICE AGENT
U.S. Airways
Baltimore
10.2014 - 07.2015
- Provided customer support, documentation assistance, and problem resolution.
- Maintained accurate records and handled sensitive customer information.
NIGHT AUDITOR
Grand Hyatt
Washington
10.2011 - 08.2012
- Completed administrative reporting, reconciliation, and recordkeeping duties.
- Managed reservations, customer requests, and front-office operations.
ASSISTANT MANAGER
Fast Cash Advance
Washington
11.2001 - 10.2004
- Facilitated office operations, customer service, documentation, and daily reporting to enhance workflow.
- Maintained accurate records and coordinated team activities to ensure smooth operations.
Education
University of Delaware
Newark, DEHigh School Diploma -
DuVal Senior High School
Lanham, MDSkills
- Financial Oversight
- Talent Acquisition
- HR SUPPORT
- Training management
- PROCESS IMPROVEMENT
- Compliance management
- REPORT PREPARATION
- Client relations
- Schedule management
- OFFICE OPERATIONS
- ADMINISTRATIVE SUPPORT
- Digital tools proficiency
- Data management
- MEETING COORDINATION
Timeline
GENERAL MANAGER
Alliance Ground International (AGI BWI)
04.2021 - 12.2025
CUSTOMER SERVICE AGENT
U.S. Airways
10.2014 - 07.2015
CUSTOMER SERVICE MANAGER
Spirit Airlines (ASIG) Calspan
08.2012 - 08.2021
NIGHT AUDITOR
Grand Hyatt
10.2011 - 08.2012
ASSISTANT MANAGER
Fast Cash Advance
11.2001 - 10.2004
University of Delaware
High School Diploma -
DuVal Senior High School