Linda Bui
Silver Spring
Summary
Motivated and adaptable professional with a background in education and customer service seeking a Tier 1 Tech Support role. Skilled in communication, problem-solving and technical assistance, with a strong commitment to delivering excellent customer experiences and learning new technologies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Paraeducator
MCPS
01.2023 - Current
- Supported teachers with lesson planning, material organization, and technology use
- Delivered instructional support in one-on one and group settings
- Managed classroom behavior and created a positive learning environment
- Troubleshot basic tech issues to minimize disruptions
- Monitored student progress and provided feedback
- Handled administrative tasks including data entry and record-keeping
- Collaborated with staff and parents to support student needs
Server/Waiter
The Cheesecake Factory
06.2020 - 04.2021
- Delivered excellent customer service and resolved issues in a fast-paced environment
- Handled POS transactions accurately and efficiently
- Troubleshot POA system issues, minimizing downtime
- Managed multiple tables and prioritized customer needs
- Trained new staff on tech systems and service standards
- Emphasized teamwork in dynamic situations
Volunteer
Holy Cross Hospital
06.2017 - 06.2018
- Greeted and assisted patients and staff
- Organized materials and ensured data accuracy
Education
Associate's Degree - General Studies
Howard Community College
Columbia, MD01-2025
Skills
- Proficient in Microsoft Office Suite ( Word, Excel)
- Typing speed: 60 WPM
- Familiar with customer support tools and ticketing systems
- Analytical thinking
- Compliance monitoring
- Basic troubleshooting of hardware and software issues
- Knowledge of network fundamentals and cybersecurity concepts
- Collaborative teamwork
- Data analysis
Certification
- CompTIA Security +, Current
- CompTIA A+, Current
- CompTIA Network+, Current
- Network Security Administrator Certification, Current
- CPR and AED Certification, Current
- Lifeguard Training Certification, Current
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Full Professional
Vietnamese
Limited Working
Spanish
Limited Working
Timeline
Paraeducator
MCPS
01.2023 - Current
Server/Waiter
The Cheesecake Factory
06.2020 - 04.2021
Volunteer
Holy Cross Hospital
06.2017 - 06.2018
Associate's Degree - General Studies
Howard Community College
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