LORETTA LEGG
104 Covered Wagon Road, Middle River
Summary
Administrative professional with 15 years of experience as a Surgical Coordinator in a high-volume eye care practice. Proficient in managing intricate schedules, coordinating various surgical procedures, and maintaining confidentiality. Demonstrates exceptional organizational skills and a commitment to effective communication, ensuring operational efficiency. Capable of adapting skills to any administrative role.
Overview
17
17
years of professional experience
Work History
Surgical Coordinator
Katzen Eye Group
Rosedale
12.2010 - Current
- Coordinate high-volume surgical schedules for multiple ophthalmologists across several locations
- Serve as the primary liaison between patients, surgeons, and surgical staff
- Educate patients on pre and post operative instructions, ensuring understanding and compliance
- Maintain accurate and confidential patient records in compliance with HIPAA regulations
- Handle patient intake, data entry, scheduling, and follow up communications
- Respond to patient inquires with professionalism and empathy
- Work closely with billing and clinical teams to streamline workflow and reduce errors
- Train and support new staff on scheduling protocols and office systems
- Consistently praised for patient satisfaction for clear communication and compassionate support.
Medical Assistant
MedStar Health Good Samaritan Hospital
Baltimore
01.2008 - 12.2010
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Took vital signs, patient histories and prepared patients for examinations.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Answered phones, scheduled appointments, and managed patient flow.
- Performed laboratory tests such as blood work, urinalysis, and blood glucose levels.
- Administered injections, medications and treatments as directed by the physician.
Education
High School Diploma -
Patterson High School
100 Kane Street, Baltimore, MD 2122406-2000
Certified Medical Assistant - Health Care Administration
Medix
700 York Road, Towson, MD 21204Skills
- Customer service & Patient support
- Data Entry and Record Keeping
- Document Preparation
- Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Office Supply and Inventory Management
- Electronic Health Records
- Billing Systems
- Faxing, scanning and office equipment proficiency
- Team collaboration
- Strong communication skills
- Adaptability and flexibility
References
References available upon request.
Timeline
Surgical Coordinator
Katzen Eye Group
12.2010 - Current
Medical Assistant
MedStar Health Good Samaritan Hospital
01.2008 - 12.2010
High School Diploma -
Patterson High School
Certified Medical Assistant - Health Care Administration
Medix
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