Summary
Overview
Work History
Education
Skills
KEY ACCOMPLISHMENTS
Websites
Accomplishments
Certification
Timeline
Generic
Mahmoud Abuelroos ITIL, CSM

Mahmoud Abuelroos ITIL, CSM

Columbia

Summary

I bring over 15 years of experience in IT strategy, program & project management, business strategic planning, business analysis and consulting in multiple sectors including the US federal government, nonprofits and the private sector. I have successfully implemented business strategies and technical solutions resulting in realized productivity, cost savings and business growth. I currently serve as an Informatics Program Manager at the United States Food & Drug Administration where I manage critical informatics programs and oversees a $1.5M IT development contract. I am an ITIL v4 Foundation® certified and Certified ScrumMaster®.


Overview

17
17
years of professional experience
1
1
Certification

Work History

Informatics Program Manager

U.S. Food and Drug Administration
06.2020 - Current
  • Responsible for strategic planning activities including development of IT portfolios, roadmaps, and prioritizing, planning and budgeting high priority technology IT projects
  • As IT Program Manager for multiple federal public health projects, responsibilities include mitigating risks and ensuring compliance with legislative mandates
  • Advised leadership on strategic direction of federal enterprise projects including change management, scope, budget, and resource management
  • Conducting business and technical analysis in support of FDA's public health mission including: budget analysis, contract procurement analysis, and AoA (Analysis of Alternatives) for IT projects
  • Conducting pre and post contract award activities including developing SOW's, reviewing & evaluating contractor proposals, and advising the acquisition planning process

Senior Consultant

Deloitte
08.2016 - 06.2020
  • Managed data migration activities for IT system migration projects
  • Served as the functional team lead for the IT Help Desk where Mr. Abuelroos managed the workload of 9 employees, led knowledge sharing sessions and helped team diagnose and resolve system issues
  • Managed CDER's Time Reporting project where Mr. Abuelroos led more than 4 implementations and resolved >200 user tickets resulting in the FDA meeting the Congressional funding mandates
  • Implemented a technology solution in a workflow management system for the completion and tracking of Congressional inquiries
  • Successfully led consulting team through all phases of the SDLC to implement a technology solution for the review of FDA's PRA process (Paperwork Reduction Act)
  • The solution implemented increased transparency and efficiency as it enabled FDA staff to conduct their PRA reviews, data analysis and reporting in a centralized and collaborative environment

Consultant

Deloitte
12.2012 - 08.2016
  • Supported the Office of Generic Drugs (OGD) with enhanced reporting capabilities to address the ANDA backlog and meet review performance goals
  • Conducted requirements gathering and design visualization sessions with OGD users
  • Designed OBIEE reports based on OGD business requirements
  • Collaborated with team members to resolve OGD users' system change requests and software inquiries
  • Conducted system, integration, performance, and user acceptance testing for 3 BEP system releases
  • Resolved system issues by identifying and testing defects that affect system performance
  • Conducted internal project presentations on BEP's currency production process and new system release functionality
  • Created functional designs for Axeda ServiceLink displays and OBIEE reports based on business requirements
  • Client: United States Postal Service (USPS)
  • Conducted static analysis of PL/SQL and JAVA code to identify quality issues
  • Compared gaps between existing software code and industry standards
  • Ran static code analyzers to assess code quality, define metrics and capture issues
  • Reported risks, mitigations and findings in a software quality metrics report

Technology Consulting Analyst

Accenture
01.2010 - 12.2012
  • Provided functional and technical consulting services to 3 federal and 1 commercial client focusing on systems integration
  • Provided change management and program management support as well as testing, development, and operations & maintenance
  • Tested and configured a Federal client's PeopleSoft HRMS and Financials system
  • Contributed to all phases of the project lifecycle including C&A process, Application & Hosting transition, Operations & Maintenance, and Financials Upgrade Assessment
  • Trained project team on Federal security policies regarding client data protection
  • Identified inefficiencies with internal and external methodologies and presented solutions for increased efficiency and cost savings
  • Facilitated the project's completion of the Federal Certification & Accreditation (C&A) process thereby receiving the Authority to Operate from the client CIO and CFO
  • Composed Quality Assurance documentation that resulted in 97% project completion
  • Supported senior management with drafting proposals for RFPs

Member, Board of Directors. Instructor. Project Manager

ILIA
10.2009 - 10.2012
  • Served as member of the Board of Directors responsible for developing strategies for fundraising, increasing program attendance, and curriculum development
  • As an instructor, taught and mentored students on project management principles
  • As a member of the board, developed strategies for program development and strategic business planning
  • As a project manager, designed and directed the implementation of leadership development projects. Managed teams of more than 10 staff members on multiple projects.

Research Intern

LINE OF SIGHT
04.2008 - 10.2009
  • Conducted research on the status of project management in the federal government. Results were incorporated in organizational reports and whitepapers.
  • Produced market research reports and analyzed case studies for senior consultants and project managers.

Consulting Intern

IBM
06.2009 - 08.2009
  • Collaborated with the project CFO and project manager to analyze project finances and budget for inefficient resource allocation.
  • Consulted with key project resources to find inefficiencies and recommend improvements.
  • Designed process flow diagrams documenting the as-is and to-be business processes based on stakeholder requirements. Presented findings to the project leadership team.

Engineering Intern

Baltimore Gas and Electric
06.2008 - 08.2008
  • Resolved customer client complaints by determining whether there exists a need for a BDA (Bi-Directional Amplifier) or Drive Test (method for RF signal measurement).
  • Ran reports using SQL for database management and oversight. Utilized Microsoft Access for database report analysis.
  • Utilized SQL Developer for generating query reports and Google Maps for analyzing and resolving customer complaints regarding poor cellular reception in certain locations.

Education

Bachelor of Science - Business Information Systems

University of Maryland - Robert H. Smith School of Business
College Park, MD

Skills

  • IT Project Management
  • SDLC
  • Agile
  • Business Development
  • Program Management
  • Business Strategic Planning
  • Business Analysis
  • Team Management
  • Project management
  • Process improvement

KEY ACCOMPLISHMENTS

  • FDA: As Project Manager for $1.5M Microsoft development contract, managed a team of 7 personnel to deliver Microsoft development solutions to 9 offices in CDER (Center for Drug Evaluation and Research).
  • Deloitte: Designed, implemented, and directed 2 projects, leading teams of more than 30 personnel to conduct professional development workshops and provide strategic and financial advisory consulting services.
  • ILIA: Developed strategies for increasing funds, program attendance, and curriculum development. Designed, developed, and directed the implementation of multiple projects.

Accomplishments

  • Service to the Citizen® Award, 2024 - Delivering Excellence in Digital Services: U.S. Department of Health & Human Services - FDA
  • FDA Leveraging and Collaborating Award, 2023: For analysis, development, and implementation of the 2022 User Fee Programs in the CDER Enterprise Informatics Systems.
  • FDA Center Director’s Special Citation Award, 2023: For exceptional work in the development and launch of the OTC Monographs @ FDA platform.
  • FDA Leveraging and Collaborating Award, 2022: For developing the structure for a central repository to facilitate CDER's evaluation of 503B bulk drug substances list nominations.
  • Deloitte Consulting LLP Applause Award, 2016-2019: Management recognition for exemplary project performance and client impact.

Certification

  • ITIL v4 Foundation®
  • Certified ScrumMaster®

Timeline

Informatics Program Manager

U.S. Food and Drug Administration
06.2020 - Current

Senior Consultant

Deloitte
08.2016 - 06.2020

Consultant

Deloitte
12.2012 - 08.2016

Technology Consulting Analyst

Accenture
01.2010 - 12.2012

Member, Board of Directors. Instructor. Project Manager

ILIA
10.2009 - 10.2012

Consulting Intern

IBM
06.2009 - 08.2009

Engineering Intern

Baltimore Gas and Electric
06.2008 - 08.2008

Research Intern

LINE OF SIGHT
04.2008 - 10.2009

Bachelor of Science - Business Information Systems

University of Maryland - Robert H. Smith School of Business
Mahmoud Abuelroos ITIL, CSM