Mahmoud Abuelroos ITIL, CSM
Columbia
Summary
I bring over 15 years of experience in IT strategy, program & project management, business strategic planning, business analysis and consulting in multiple sectors including the US federal government, nonprofits and the private sector. I have successfully implemented business strategies and technical solutions resulting in realized productivity, cost savings and business growth. I currently serve as an Informatics Program Manager at the United States Food & Drug Administration where I manage critical informatics programs and oversees a $1.5M IT development contract. I am an ITIL v4 Foundation® certified and Certified ScrumMaster®.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Informatics Program Manager
U.S. Food and Drug Administration
Silver Spring, MD
06.2020 - Current
- Responsible for strategic planning activities including development of IT portfolios, roadmaps, and prioritizing, planning and budgeting high priority technology IT projects
- As IT Program Manager for multiple federal public health projects, responsibilities include mitigating risks and ensuring compliance with legislative mandates
- Advised leadership on strategic direction of federal enterprise projects including change management, scope, budget, and resource management
- Conducting business and technical analysis in support of FDA's public health mission including: budget analysis, contract procurement analysis, and AoA (Analysis of Alternatives) for IT projects
- Conducting pre and post contract award activities including developing SOW's, reviewing & evaluating contractor proposals, and advising the acquisition planning process
Senior Consultant
Deloitte
Arlington, VA
08.2016 - 06.2020
- Managed data migration activities for IT system migration projects
- Served as the functional team lead for the IT Help Desk where Mr. Abuelroos managed the workload of 9 employees, led knowledge sharing sessions and helped team diagnose and resolve system issues
- Managed CDER's Time Reporting project where Mr. Abuelroos led more than 4 implementations and resolved >200 user tickets resulting in the FDA meeting the Congressional funding mandates
- Implemented a technology solution in a workflow management system for the completion and tracking of Congressional inquiries
- Successfully led consulting team through all phases of the SDLC to implement a technology solution for the review of FDA's PRA process (Paperwork Reduction Act)
- The solution implemented increased transparency and efficiency as it enabled FDA staff to conduct their PRA reviews, data analysis and reporting in a centralized and collaborative environment
Consultant
Deloitte
Arlington, VA
12.2012 - 08.2016
- Supported the Office of Generic Drugs (OGD) with enhanced reporting capabilities to address the ANDA backlog and meet review performance goals
- Conducted requirements gathering and design visualization sessions with OGD users
- Designed OBIEE reports based on OGD business requirements
- Collaborated with team members to resolve OGD users' system change requests and software inquiries
- Conducted system, integration, performance, and user acceptance testing for 3 BEP system releases
- Resolved system issues by identifying and testing defects that affect system performance
- Conducted internal project presentations on BEP's currency production process and new system release functionality
- Created functional designs for Axeda ServiceLink displays and OBIEE reports based on business requirements
- Client: United States Postal Service (USPS)
- Conducted static analysis of PL/SQL and JAVA code to identify quality issues
- Compared gaps between existing software code and industry standards
- Ran static code analyzers to assess code quality, define metrics and capture issues
- Reported risks, mitigations and findings in a software quality metrics report
Technology Consulting Analyst
Accenture
Arlington, VA
01.2010 - 12.2012
- Provided functional and technical consulting services to 3 federal and 1 commercial client focusing on systems integration
- Provided change management and program management support as well as testing, development, and operations & maintenance
- Tested and configured a Federal client's PeopleSoft HRMS and Financials system
- Contributed to all phases of the project lifecycle including C&A process, Application & Hosting transition, Operations & Maintenance, and Financials Upgrade Assessment
- Trained project team on Federal security policies regarding client data protection
- Identified inefficiencies with internal and external methodologies and presented solutions for increased efficiency and cost savings
- Facilitated the project's completion of the Federal Certification & Accreditation (C&A) process thereby receiving the Authority to Operate from the client CIO and CFO
- Composed Quality Assurance documentation that resulted in 97% project completion
- Supported senior management with drafting proposals for RFPs
Member, Board of Directors. Instructor. Project Manager
ILIA
Ellicott City, MD
10.2009 - 10.2012
- Served as member of the Board of Directors responsible for developing strategies for fundraising, increasing program attendance, and curriculum development
- As an instructor, taught and mentored students on project management principles
- As a member of the board, developed strategies for program development and strategic business planning
- As a project manager, designed and directed the implementation of leadership development projects. Managed teams of more than 10 staff members on multiple projects.
Research Intern
LINE OF SIGHT
Ellicott City, MD
04.2008 - 10.2009
- Conducted research on the status of project management in the federal government. Results were incorporated in organizational reports and whitepapers.
- Produced market research reports and analyzed case studies for senior consultants and project managers.
Consulting Intern
IBM
Greenbelt, MD
06.2009 - 08.2009
- Collaborated with the project CFO and project manager to analyze project finances and budget for inefficient resource allocation.
- Consulted with key project resources to find inefficiencies and recommend improvements.
- Designed process flow diagrams documenting the as-is and to-be business processes based on stakeholder requirements. Presented findings to the project leadership team.
Engineering Intern
Baltimore Gas and Electric
Baltimore, MD
06.2008 - 08.2008
- Resolved customer client complaints by determining whether there exists a need for a BDA (Bi-Directional Amplifier) or Drive Test (method for RF signal measurement).
- Ran reports using SQL for database management and oversight. Utilized Microsoft Access for database report analysis.
- Utilized SQL Developer for generating query reports and Google Maps for analyzing and resolving customer complaints regarding poor cellular reception in certain locations.
Education
Bachelor of Science - Business Information Systems
University of Maryland - Robert H. Smith School of Business
College Park, MDSkills
- IT Project Management
- SDLC
- Agile
- Business Development
- Program Management
- Business Strategic Planning
- Business Analysis
- Team Management
- Project management
- Process improvement
KEY ACCOMPLISHMENTS
- FDA: As Project Manager for $1.5M Microsoft development contract, managed a team of 7 personnel to deliver Microsoft development solutions to 9 offices in CDER (Center for Drug Evaluation and Research).
- Deloitte: Designed, implemented, and directed 2 projects, leading teams of more than 30 personnel to conduct professional development workshops and provide strategic and financial advisory consulting services.
- ILIA: Developed strategies for increasing funds, program attendance, and curriculum development. Designed, developed, and directed the implementation of multiple projects.
Accomplishments
- Service to the Citizen® Award, 2024 - Delivering Excellence in Digital Services: U.S. Department of Health & Human Services - FDA
- FDA Leveraging and Collaborating Award, 2023: For analysis, development, and implementation of the 2022 User Fee Programs in the CDER Enterprise Informatics Systems.
- FDA Center Director’s Special Citation Award, 2023: For exceptional work in the development and launch of the OTC Monographs @ FDA platform.
- FDA Leveraging and Collaborating Award, 2022: For developing the structure for a central repository to facilitate CDER's evaluation of 503B bulk drug substances list nominations.
- Deloitte Consulting LLP Applause Award, 2016-2019: Management recognition for exemplary project performance and client impact.
Certification
- ITIL v4 Foundation®
- Certified ScrumMaster®
Timeline
Informatics Program Manager
U.S. Food and Drug Administration
06.2020 - Current
Senior Consultant
Deloitte
08.2016 - 06.2020
Consultant
Deloitte
12.2012 - 08.2016
Technology Consulting Analyst
Accenture
01.2010 - 12.2012
Member, Board of Directors. Instructor. Project Manager
ILIA
10.2009 - 10.2012
Consulting Intern
IBM
06.2009 - 08.2009
Engineering Intern
Baltimore Gas and Electric
06.2008 - 08.2008
Research Intern
LINE OF SIGHT
04.2008 - 10.2009
Bachelor of Science - Business Information Systems
University of Maryland - Robert H. Smith School of Business