Marquita Gupton
Randallstown
Summary
Hard-working professional with experience in consultative sales, customer loyalty and contract negotiation & management. I have the ability to interact with all levels of management through excellent communication and follow through skills. I work very well under pressure and in fast-paced environments. The position I seek should allow me to display my experience and competence, while offering me personal and professional growth.
Overview
12
12
years of professional experience
Work History
Office Assistant
The Maryland Center for Oral Surgery and Dental Implants
06.2023 - Current
- Responsible for scheduling and managing daily appointments and patient visits
- Submit treatment plan changes
- Conduct patient eligibility and insurance policy verification
- Maintain and manage patient electronic medical records (EMR)
- Collaborate with the physician with administrative and technical issues involving electronic medical records (EMR)
- Researched insurance claim inquiries.
Sales Manager
Acceptance Now
11.2020 - 05.2023
- Managed sales team activities by evaluating needs of each territory and participating in sales calls
- Held daily check-ins with team members to set objectives and monitor progress
- Met and exceeded KPIs through lead conversions and prospecting activities
- Participated in customer meetings and worked closely with team to resolve customer satisfaction issues
- Managed sales team to consistently achieve growth and hit sales targets
- Resolved customer complaints regarding sales and service.
Assistant Manager
Walgreens
04.2014 - 10.2021
- Coordinated employee schedules according to staff availability and processed time-off requests
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Assisted with new employee training and conducted performance reviews to track overall progress
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Reported customer and employee accidents, injuries and concerns for supervisor review
- Interviewed potential job candidates and made hiring recommendations to general manager.
Front Desk Clerk
Dr. M. Randalph
06.2012 - 09.2014
- Medical record filing
- Liaison for medical insurance companies
- Greet and check in patients
- Schedule appointments
- Answering incoming calls and schedule reminder calls
- Liaison between doctor and patients.
Education
High School Diploma -
Owings Mills High School
Owings Mills, MD06.2001
Skills
- Customer service
- Time Management
- Retail Knowledge
- Customer Billing
- Microsoft Outlook
- Detail-Oriented
- Computer literacy
References
References available upon request
Timeline
Office Assistant
The Maryland Center for Oral Surgery and Dental Implants
06.2023 - Current
Sales Manager
Acceptance Now
11.2020 - 05.2023
Assistant Manager
Walgreens
04.2014 - 10.2021
Front Desk Clerk
Dr. M. Randalph
06.2012 - 09.2014
High School Diploma -
Owings Mills High School
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