Terrence Mcroy
Gaithersburg
Summary
Professional in retail customer service prepared for this role. Known for strong team collaboration and achieving results. Reliable and flexible with changing needs. Skills include problem-solving, communication, and multitasking. Recognized for enhancing customer satisfaction and supporting team goals.
Overview
9
9
years of professional experience
Work History
Floor Associate
Home Depot
04.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance.
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
- Answered questions about store policies and addressed customer concerns.
Maintenance
McDonalds
08.2016 - 10.2020
- Documented maintenance and repairs performed on equipment.
- Organized repair and routine maintenance of production equipment.
- Knowledgeable of machine maintenance in order to troubleshoot effectively.
- Performed routine machine maintenance to ensure consistent performance and minimize downtime due to equipment malfunctions.
Deli Clerk
Giants Food Store
02.2018 - 08.2018
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
High School Diploma -
Seneca Valley High School
Germantown, MD06-2002
Skills
- Customer engagement
- Maintenance oversight
- Customer service
- Shelf stocking
- Stock replenishment
- Food preparation
- Food safety
- Strong customer service
- Equipment maintenance
- Teamwork and collaboration
- Order picking
- Problem-solving
Timeline
Floor Associate
Home Depot
04.2024 - Current
Deli Clerk
Giants Food Store
02.2018 - 08.2018
Maintenance
McDonalds
08.2016 - 10.2020
High School Diploma -
Seneca Valley High School
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