Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Matilda Farias

Potomac

Summary

Dedicated and hardworking business student at Montgomery College with strong leadership, communication, and problem-solving skills. Experienced in customer service through two serving jobs, developing teamwork, multitasking, and adaptability in fast-paced environments. Passionate about economics and business management, with a long-term goal of earning a PhD in economics and contributing to global economic development. Proven leadership experience in organizing community initiatives and working with diverse teams. Seeking opportunities to grow as a leader and gain valuable skills to create a positive impact in business and economics.

Overview

2
2
years of professional experience

Work History

Server

Bacchus of Lebanon
07.2022 - 12.2024
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Lolita Jones
06.2024 - 08.2024
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Associate of Arts - Business

Montgomery College
Rockville, MD
05-2026

High School Diploma -

Walter Johnson High School
Bethesda, MD
06-2024

Skills

  • Strong Work Ethic
  • Leadership & Teamwork
  • Customer Service
  • Fundraising & Event Planning
  • Problem-Solving

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working

Timeline

Server

Lolita Jones
06.2024 - 08.2024

Server

Bacchus of Lebanon
07.2022 - 12.2024

Associate of Arts - Business

Montgomery College

High School Diploma -

Walter Johnson High School

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Matilda Farias