Matteo Deias
Rockville
Summary
Excellent knowledge of the hospitality business that included customer service and sales. Demonstrated multi-tasking, critical thinking, problem-solving, conflict resolution, time-management, prioritization of tasks, and decision-making abilities. Personable, dedicated, passionate, committed, motivated, and energetic for a superior customer service experience. Knowledge of laws related to safe food handling in a commitment to customers health and wellbeing. An active listener focusing on the customers wants and anticipating their needs to deliver timely and quality service. Displayed professionalism during all interactions with staff and customers. Developed constructive working relationships with staff.
Overview
9
9
years of professional experience
Work History
Server
Trattoria Da Lina
Takoma Park, MD
03.2023 - 12.2025
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Demonstrated exceptional multitasking skills during peak hours, accurately managing around ten tables
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Crafted and served a wide variety of cocktails, beers, and wines to customers during peak hours, while checking on other customers to make sure everyone's needs are met
Server
Silver Diner
Rockville, MD
04.2021 - 10.2022
- Handled a high volume of customers regularly
- Handled high levels of stress while maintaining composure
- Worked efficiently to ensure all side work was completed at a certain time
- Attentive team player that would help out other coworkers
- Ensured my work station was presentable at all times
- Attentive to ensure all orders were made correctly
- Communicated with management to solve problems
Server
Amici Miei Ristorante
Rockville, MD
05.2018 - 02.2020
- Helped train new employees when needed
- Handled multiple tables at once
- Worked in accordance with all health and safety standards related to safe food handling involving proper hygiene, careful interaction with food and utensils, cleaning, and sanitation procedures
- Excellent communication with internal staff and customers
- Increased sales by introducing new items to the customers
- Working with others to identify the best solution for everyone and create a positive experience from a challenging situation
- Worked to accommodate patrons with personal dietary preferences and restrictions
- Exhibited model services by greeting guests, taking orders, and making recommendations when requested
- Use of the point-of-sale system performing basic math functions by handling and processing currency/electronic payments
Bus Boy
Amici Miei Ristorante
Rockville, MD
09.2016 - 11.2018
- Accountable for keeping all stations clean and presentable
- Cleaned the restaurant
- Responsible for checking if customers have water and bread
- Responsible with cleaning and replacing silverware
- Greeted and seated customers in a 50-guest restaurant
- I handle delicate essential items such as plates and glasses with care when I clean up
- Assisted with inventory of the restaurant
Education
High School Diploma -
Walter Johnson High School
Bethesda, MD06-2019
Skills
- Strong work ethic
- Exceptional customer service
- High volume dining
- Food running
- Memory retention
- Cleanliness standards
- Team collaboration
- Supply restocking
Languages
English
Italian
Timeline
Server
Trattoria Da Lina
03.2023 - 12.2025
Server
Silver Diner
04.2021 - 10.2022
Server
Amici Miei Ristorante
05.2018 - 02.2020
Bus Boy
Amici Miei Ristorante
09.2016 - 11.2018
High School Diploma -
Walter Johnson High School