Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Granados

Silver Spring,MD

Summary

Great hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Server

Coastal Flats - Great American Resturants
04.2025 - Current
  • Demonstrates strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Serve food and beverages promptly with focused attention to customer needs.
  • Works with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborates with team members during busy shifts for efficient workflow and excellent guest experiences.

Restaurant Hostess/ Host Trainer

Coastal Flats - Great American Restaurants
08.2024 - 04.2025
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

FOH Trainer

Chipotle Mexican Grill
03.2023 - 07.2024
  • Perform cash and card transactions to complete customer purchases.
  • Improve customer satisfaction by providing friendly and efficient service at the register.
  • Train new team members on procedures, customer service, and work techniques.


Education

No Degree - Business

Montgomery College
Rockville, MD

High School Diploma -

Wheaton High School
Maryland
06-2023

Skills

  • Strong work ethic
  • Customer service
  • Cash handling
  • Service prioritization
  • Team collaboration
  • POS system proficiency
  • Employee coaching

Languages

Spanish
Native or Bilingual

Timeline

Server

Coastal Flats - Great American Resturants
04.2025 - Current

Restaurant Hostess/ Host Trainer

Coastal Flats - Great American Restaurants
08.2024 - 04.2025

FOH Trainer

Chipotle Mexican Grill
03.2023 - 07.2024

No Degree - Business

Montgomery College

High School Diploma -

Wheaton High School

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Melissa Granados