Muhammad Sarmad
Baltimore
Summary
Dynamic Warehouse Trainer with expertise in onboarding and mentoring staff in high-volume environments. Enhances team productivity through effective training on safety protocols and operational excellence. Solid foundation in cybersecurity with a commitment to protecting physical and digital assets.
Overview
5
5
years of professional experience
Work History
Warehouse Trainer
Sephora
04.2024 - Current
- Trained staff on the proper use of warehouse equipment such as forklifts, pallet jacks, RF scanners, and conveyor systems.
- Developed and conducted hands-on training sessions for new warehouse employees on standard operating procedures (SOPs), safety protocols, and equipment usage.
- Onboarded new hires, ensuring understanding of warehouse layout, product handling, order fulfillment, and inventory systems for smoother integration.
- Supported and mentored team members, fostering skills that enhanced productivity, minimized errors, and upheld quality standards.
- Monitored team performance and provided feedback and retraining to maintain compliance and operational efficiency.
- Collaborated with supervisors and managers to update training materials, SOPs, and workflow documentation based on company changes and process improvements.
- Enforced OSHA standards and company safety policies to ensure a safe working environment for all employees.
- Maintained detailed records of training progress and certifications for audit and compliance purposes.
- Liaised between warehouse staff and management, communicating challenges, suggestions, and team needs to enhance operational effectiveness.
Garden/Paint Department Associate
Home Depot
04.2022 - 04.2024
- Led daily operations of the Garden and Paint departments, ensuring shelves were fully stocked, displays were organized, and product availability met customer demand.
- Provided expert product knowledge and personalized recommendations to customers on outdoor equipment, plants, soils, fertilizers, paints, stains, and tools.
- Mixed custom paint orders accurately using computerized tinting systems and ensured color consistency and quality.
- Maintained clean, safe, and OSHA-compliant work areas both inside and in outdoor garden centers.
- Operated forklifts, pallet jacks, and other equipment safely to unload shipments, organize stock, and restock high-demand items.
- Trained and supervised team members, assigning tasks and monitoring performance to uphold customer service standards and streamline workflow.
- Handled customer issues, returns, and special orders professionally to ensure satisfaction and repeat business.
- Managed inventory through regular stock audits and coordinated with inventory control teams to resolve discrepancies.
- Collaborated with management to plan seasonal promotions and optimize department layout, enhancing sales and traffic flow.
Cashier Team Lead
Peri Peri Original
03.2022 - 04.2022
- Oversaw front-of-house operations and led team of cashiers to deliver fast, friendly, and accurate customer service, enhancing customer satisfaction.
- Processed customer orders efficiently using POS systems, handled cash, credit, and mobile payments, and ensured register accuracy throughout shifts.
- Trained new cashiers on company procedures and point-of-sale operation, improving onboarding experience and team readiness.
- Resolved customer concerns and complaints promptly and professionally to uphold service standards.
- Managed shift schedules and task assignments to ensure consistent workflow during busy hours, optimizing team performance.
- Monitored and maintained cleanliness and presentation of front-of-house and dining areas.
- Assisted with inventory tracking, stock rotation, and communicating supply needs to management.
- Supported kitchen and service teams during high-traffic periods to keep operations running smoothly.
- Ensured compliance with food safety and cash handling procedures.
Shift Leader
Tropical Smoothie Cafe
12.2020 - 12.2021
- Supervised team members during shifts to ensure smooth operations and high-quality customer service.
- Delegated tasks and monitored employee performance, ensuring optimal team efficiency and productivity.
- Resolved customer issues swiftly and professionally, fostering satisfaction and encouraging repeat business.
- Trained new team members on procedures and safety protocols, enhancing team readiness and compliance.
- Handled opening and closing procedures, including balancing cash drawers, making bank deposits, and securing the store.
- Maintained cleanliness and sanitation standards, including regularly cleaning restrooms, kitchen areas, and dining spaces.
- Prepared food and beverages, including making smoothies and sandwiches, while adhering to company recipes and food safety guidelines.
- Conducted inventory checks and communicated supply needs to management to prevent stock shortages.
- Ensured compliance with all health, safety, and company policies throughout shifts.
Education
Information Technology/Cybersecurity
Parkville Highschool
Parkville, MD05-2022
Associate of Arts - General Studies
The Community College of Baltimore County
Essex, MD08-2026
Skills
- Presentations
- Policy and procedure implementation
- Learning management systems
- Feedback analysis
- Organizational skills
- Team collaboration
- Effective communication
- Decision-making
- Relationship building
- Team building
- Data entry
- Interpersonal communication
- Strategic planning
- Data organization
Languages
- English
- Urdu
- Hindi
- Punjabi
Timeline
Warehouse Trainer
Sephora
04.2024 - Current
Garden/Paint Department Associate
Home Depot
04.2022 - 04.2024
Cashier Team Lead
Peri Peri Original
03.2022 - 04.2022
Shift Leader
Tropical Smoothie Cafe
12.2020 - 12.2021
Information Technology/Cybersecurity
Parkville Highschool
Associate of Arts - General Studies
The Community College of Baltimore County