Nathan Acquah
Damascus
Summary
Motivated and tech-savvy aspiring Help Desk Technician with hands-on experience troubleshooting computers, networks, and devices for friends and family. Skilled in maintaining a personal homelab environment and eager to apply technical and customer service abilities in an entry-level IT support role.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Personal Homelab Administrator
Me
01.2024 - Current
- Maintain a homelab environment using (Proxmox / VMware / VirtualBox) for testing and learning IT systems.
- Deploy and manage services such as Pi-hole, Docker containers, NAS/TrueNAS, Home Assistant, Ubuntu Server, and others.
- Configure network segmentation, firewall rules, user permissions, and remote access solutions.
- Perform routine updates, backups, and troubleshooting of hosted services.
- Document configurations and issues to maintain consistency and improve learning.
Informal IT Support
Family, Friends, Community
01.2016 - Current
- Troubleshoot Windows PCs, laptops, and mobile device issues (performance, connectivity, software errors).
- Install and configure routers, optimize Wi-Fi networks, and resolve network connectivity problems.
- Perform malware removal, antivirus setup, and data backup or recovery.
- Provide clear, patient instructions to non-technical users.
- Assemble and upgrade PCs; install operating systems, and drivers.
Education
High School Diploma -
Damascus High School
Damascus, MD05-2016
Skills
- Hardware: PC building, hardware diagnostics, component replacement, peripheral setup
- Operating Systems: Windows 10/11, basic Linux (Ubuntu/Debian)
- Networking: Router configuration, Wi-Fi setup, basic VLANs (if applicable), NAS configuration
- Tools/Platforms: Remote desktop tools, Microsoft 365, virtualization platforms (Proxmox / VMware / VirtualBox)
- Other: Basic cybersecurity practices, data backup, system monitoring
Certification
CompTIA A+ (in progress)
Affiliations
Custom PC Build
Designed and assembled a complete workstation from components; installed OS and optimized system performance.
Designed and assembled a complete workstation from components; installed OS and optimized system performance.
Timeline
Personal Homelab Administrator
Me
01.2024 - Current
Informal IT Support
Family, Friends, Community
01.2016 - Current
High School Diploma -
Damascus High School