Nathan Acquah

Damascus

Summary

Motivated and tech-savvy aspiring Help Desk Technician with hands-on experience troubleshooting computers, networks, and devices for friends and family. Skilled in maintaining a personal homelab environment and eager to apply technical and customer service abilities in an entry-level IT support role.

Overview

years of professional experience

Certification

Work History

Personal Homelab Administrator

Home

01.2024 - Current

Maintain a homelab environment using Proxmox for testing and learning IT systems.
Deploy and manage services such as Active Directory, Office 365, ServiceNow, Outlook, and others.
Configure network segmentation, firewall rules, user permissions, and remote access solutions.
Perform routine updates, backups, and troubleshooting of hosted services.
Document configurations and issues to maintain consistency and improve learning.

Informal IT Support

Family, Friends, Community

01.2016 - Current

Troubleshoot Windows PCs, laptops, and mobile device issues (performance, connectivity, software errors).
Install and configure routers, optimize Wi-Fi networks, and resolve network connectivity problems.
Perform malware removal, antivirus setup, and data backup or recovery.
Provide clear, patient instructions to non-technical users.
Assemble and upgrade PCs; install operating systems, and drivers.

Skills

Hardware: PC building, hardware diagnostics, component replacement, peripheral setup
Operating Systems: Windows 10/11, basic Linux
Networking: Router configuration, Wi-Fi setup, NAS configuration

Tools/Platforms: Remote desktop tools, Microsoft 365, virtualization platforms, Active Directory, Outlook
Other: Basic cybersecurity practices, data backup, system monitoring