Nathan Smith
Hyattsville
Summary
Dynamic individual with hands-on experience in Operations Management, Guest Relations, and Hospitality with a talent for navigating challenges. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. I am committed to making meaningful contributions and advancing organizational goals with a "Think Customer First " mindset that will positively impact company success.
Overview
17
17
years of professional experience
Work History
Server
Copper Canyon Grill
Glenarden, MD
06.2024 - Current
- Delivers exceptional customer service, ensuring guest satisfaction and repeat visits.
- Collaborates with kitchen staff to facilitate timely food preparation and delivery.
- Manages multiple tables efficiently, demonstrating strong time management skills.
- Assists in training new servers on menu knowledge and service protocols.
- Resolves customer complaints and special requests with professionalism, ensuring a positive guest experience.
- Ensures compliance with safety and sanitation standards at all times.
Freelance Visual Artist
Self-Employed
District Heights, MD
03.2021 - Current
- Creates original artwork for diverse projects, showcasing unique artistic style and creativity.
- Develops marketing strategies to promote art pieces across various platforms including social-media, increasing visibility.
- Collaborates with clients to understand their vision, ensuring satisfaction with final products.
- Designs visually appealing promotional materials for exhibitions, events, or personal branding purposes.
- Manages all aspects of art production, from concept development to final execution and delivery.
- Completes commissioned paintings and participates in gallery exhibitions.
Front Services Agent/Bellman
MGM Resorts International
Oxon Hill, MD
03.2018 - 03.2021
- Delivered exceptional customer service, enhancing guest satisfaction during high-volume events.
- Coordinated logistics for special events, ensuring seamless execution and operational efficiency.
- Managed booking systems to optimize occupancy rates and maximize revenue opportunities.
- Trained new agents on policies, procedures, and customer interaction techniques to enhance team performance.
- Greeted guests and assisted with smooth check-in/check-out experiences.
- Assisted guests with special accommodations and mobility needs.
- Managed deliveries, stored luggage, and coordinated with other hotel departments to meet guest requests.
Assistant Store Manager of Operations
Ulta Beauty Inc.
Washington, DC
03.2017 - 03.2018
- Developed staff schedules to meet business demands while maintaining optimal labor costs.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Trained and mentored team members on sales techniques and customer service best practices.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Recruited, hired, and trained new employees, aimed at building a high-functioning team focused on stock management, visual merchandising, and general store operations.
- Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
- Responded to escalated customer concerns, resolving issues quickly to maintain satisfaction and trust.
- Conducted cash handling, deposit preparation, and transaction accuracy checks.
Operations Manager
Sephora Beauty
Vienna, VA
05.2013 - 03.2017
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
- Led cross-functional teams to implement efficiency initiatives, resulting in improved operational workflows.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
- Responded to operational disruptions—including staffing shortages, equipment failures, and high-volume surges—to restore service quickly.
- Managed asset and supply control, ensuring critical materials were always available to support uninterrupted operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led onboarding, skills training, and performance coaching to maintain a highly competent and safety -conscious workforce.
Operations Manager
Old Navy
Falls Church, VA
02.2009 - 05.2013
- Established vendor relationships to negotiate favorable terms, reducing costs while maintaining quality standards.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed daily operations for a high-traffic service environment.
- Designed and maintained shift schedules aligned with peak service demand, reducing coverage gaps and improving efficiency.
- Enforced strict safety and compliance protocols in accordance with OSHA and industry regulations.
Education
High School Diploma -
Wakefield High School
Arlington, VA06-2001
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Service prioritization
- Team collaboration
- Sales expertise
- Order accuracy
- Quality control
- Performance improvement
- Guest relations management
- Relationship management
- Order management
- Multitasking
- Reliability
- Team leadership
- Excellent communication
- Problem-solving
- Adaptable and flexible
- Customer feedback management
Timeline
Server
Copper Canyon Grill
06.2024 - Current
Freelance Visual Artist
Self-Employed
03.2021 - Current
Front Services Agent/Bellman
MGM Resorts International
03.2018 - 03.2021
Assistant Store Manager of Operations
Ulta Beauty Inc.
03.2017 - 03.2018
Operations Manager
Sephora Beauty
05.2013 - 03.2017
Operations Manager
Old Navy
02.2009 - 05.2013
High School Diploma -
Wakefield High School