Nevaeh Spence
Baltimore
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
7
7
years of professional experience
Work History
Morgan State University- Student Center Associate
Morgan State University
09.2024 - Current
- Assisted students and faculty with inquiries and service requests, ensuring timely resolutions.
- Implemented feedback mechanisms to improve service delivery based on user experiences.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Managed inventory levels effectively, reducing waste and optimizing stock availability.
Head Cashier
Hayward's Ice Cream
03.2019 - 06.2024
- Supervised daily cash handling and reconciliation procedures to ensure accuracy and compliance.
- Trained and mentored junior cashiers on sales processes and customer service best practices.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Coordinated with management on policy updates, ensuring team adherence to operational standards.
- Educated employees on register use, merchandising, and customer service.
- Maintained up-to-date knowledge of store policies, promotions, and products to provide accurate information to customers.
Sales Associate
BuyBuyBaby
02.2022 - 01.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to maintain store presentation standards and visual merchandising.
Education
Associate of Applied Science - Political Science
Morgan State University
Baltimore, MD12-2027
High School Diploma -
Nashua High School North
Nashua, NH06-2023
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Adaptability and flexibility
- Task prioritization
Languages
English
Native or Bilingual
Timeline
Morgan State University- Student Center Associate
Morgan State University
09.2024 - Current
Sales Associate
BuyBuyBaby
02.2022 - 01.2023
Head Cashier
Hayward's Ice Cream
03.2019 - 06.2024
Associate of Applied Science - Political Science
Morgan State University
High School Diploma -
Nashua High School North