Case Manager
NIA MCNEAL
Total Care Services, Inc.
Upper Marlboro
1
Certification
5
years of professional experience
Dynamic professional with strong problem-solving abilities, a commitment to continuous learning, and exceptional communication skills. Poised to drive team success and deliver positive outcomes through collaboration and innovative thinking. Eager to embrace new challenges while advancing organizational objectives with unwavering dedication and enthusiasm. Proven ability to adapt and thrive in fast-paced environments, ensuring impactful contributions to overall goals.
Work History
Case Manager
1 Year 4 Months- Establish a professional rapport with clients
- Conduct comprehensive assessments of clients needs, strengths, and goals
- Serve as a liaison and advocate for clients between families, service providers, and community organizations
- Provide information about services, resources, and supports in the clients community
- Help clients evaluate and understand their options in order to make informed decisions
- Help clients develop an individualized plan of service
- Evaluate eligibility for assistance programs and/or benefits
- Help find and coordinate service providers
- Make arrangements for delivery of services and supports
- Conduct regular assessments to evaluate client progress and adjust services accordingly
- Document case notes, interventions, and outcomes accurately and in a timely manner
- Manage a caseload of 45 or more
Family Service Case Worker
2 Years 5 Months- Interview customers: identify, assess and evaluate strengths and needs. Make referrals and linkages by using referral forms and the procedures given by the community resource.
- Provide excellent customer service to both internal and external customers that meets or exceeds the standards set by the department.
- Answer intake calls to determine a protective service response or linkage to community referrals by using the Adult Services or Child Welfare Intake procedure.
- Complete all necessary tracking tools including, but not limited to the APS/CPS or homeless intake log sheets, monthly unit data and case closure tracking forms to meet data compliance.
- Maintain case records, case plans, and other required documentation while maintaining high-quality work output in a fast-paced environment.
- Position specific duties as assigned to include all shelter or essential personnel duties
Education
Bachelor of Science - Criminal Justice
Skills
Keen leadership skills
Critical thinking skills
Teamwork and collaboration
Detailed report writing
Investigative interviewing
Research and analytical skills
Email and telephone etiquette
Care coordination
Case management
Problem-solving
Organization and multitasking
Decision-making
Conflict resolution
Proficient in Microsoft Word
PowerPoint
Excel
Google Docs
and Google Sheets
Time management
Documentation and reporting
Certification
- Federal Personal Vetting Credentials: National Training Standards (NTS) / New Investigator Training (NIT) Certified
- Federal Compliance Standards: Federal Investigative Standards (FIS) Compliant
- Active U.S. Government Federal Top Secret Security Clearance
Timeline
Case Manager
Total Care Services, Inc.
07.2025 - CurrentRead More
Family Service Case Worker
Department of Social Services
10.2021 - 03.2024Read More
The University of Maryland Eastern Shore
Bachelor of Science from Criminal Justice
Read More