Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Gonzalez

Gaithersburg

Summary

Sales Associate and Server with a strong commitment to customer service and sales maximization. Proven ability to support team objectives while ensuring high levels of customer satisfaction. Strives to exceed performance standards and sales targets through persuasive communication and a friendly demeanor.

Overview

7
7
years of professional experience

Work History

Sales Associate

American Eagle
Bethesda
09.2024 - Current
  • Help customers find specific products, answer questions, and offer product advice
  • Perform cashier duties such as accepting payments and issuing receipts
  • Upsell additional items based on customer interests and needs
  • Use technology resources to assist customers in locating and selecting items

Server

Iron Age
Rockville
10.2018 - Current
  • Engage with guests in a professional and welcoming manner
  • Handle incoming calls with clarity and problem-solving skills
  • Collaborate with team members to deliver seamless service

Office manager

First Clinic
Potomac
02.2021 - 10.2021
  • Collected and verified insurance information, ID, and copayments with accuracy
  • Scheduled appointments and managed a multi-line phone system
  • Handled data entry and updated electronic medical records (EMR) systems
  • Managed front office tasks including faxing, scanning, filing, and maintaining cleanliness

Education

Associates of Arts degree - Communication studies

Montgomery College
Rockville, MD
11.2028

High School Diploma -

Watkins Mill High School
Gaithersburg, MD
06-2020

Skills

  • Strong interpersonal skills
  • Bilingual
  • Cash handling
  • Technology utilization
  • Sales promotion integration
  • POS software knowledge

Timeline

Sales Associate

American Eagle
09.2024 - Current

Office manager

First Clinic
02.2021 - 10.2021

Server

Iron Age
10.2018 - Current

Associates of Arts degree - Communication studies

Montgomery College

High School Diploma -

Watkins Mill High School

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Nicole Gonzalez