Osman Marquez
Rockville
Summary
Dedicated hospitality professional with experience in diverse roles within the food service industry. Demonstrates strong customer service skills and effective communication, consistently contributing to team success and guest satisfaction in high-pressure settings.
Overview
3
3
years of professional experience
Work History
Server, Bartender, Food Runner
Tacombi
Bethesda
12.2025 - Current
- Crafted drinks following standard recipes to ensure guest satisfaction and consistent quality.
- Explained menu options and provided recommendations to enhance guest experience while taking orders.
- Communicated daily specials and signature menu items to enhance guest dining experience.
- Restocked service areas during slow periods to maintain efficient service and support team operations.
Server Assistant, Server
City Perch Kitchen + Bar
North Bethesda
12.2024 - 10.2025
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Coordinated with kitchen staff to expedite meal preparation, contributing to timely service.
- Supported servers by efficiently delivering food from kitchen to tables, refilling drinks, and clearing dirty dishes to maintain flow of service.
- Welcomed customers, responded to inquiries, and recommended specials to enhance dining experience and drive sales.
Barista
Marriott International
Bethesda
07.2024 - 08.2024
- Ensured cleanliness and organization of coffee preparation area to enhance workflow and customer experience.
- Employed upselling techniques to promote bakery items and specialty drinks, contributing to increased average order value.
- Suggested pastries and sandwiches to complement customers' beverages, enhancing overall customer satisfaction.
Line Cook, Polisher
Joy by Seven Reasons
Friendship Heights
02.2023 - 06.2023
- Prepared dishes in fast-paced environment alongside teammates, contributing to high customer satisfaction.
- Coordinated meal service flow with team members to ensure timely delivery.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Sourced fresh, seasonal ingredients for menu preparation, enhancing dish quality.
Education
GED -
Montgomery College
Rockville, MD06-2025
Skills
- Customer service
- Team collaboration
- Time management
- Menu knowledge
- Upselling techniques
- Effective communication
Timeline
Server, Bartender, Food Runner
Tacombi
12.2025 - Current
Server Assistant, Server
City Perch Kitchen + Bar
12.2024 - 10.2025
Barista
Marriott International
07.2024 - 08.2024
Line Cook, Polisher
Joy by Seven Reasons
02.2023 - 06.2023
GED -
Montgomery College