Pablo G Palacios
Frederick
Summary
Dynamic management professional with a proven track record of overcoming challenges in complex organizational environments. Expertise in fostering collaboration and driving team performance to achieve strategic objectives. Committed to leveraging strong interpersonal skills to contribute significantly to company growth and success. Adept at navigating multifaceted projects while maintaining a focus on results and innovation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
APPLICATION COUNSELOR–CASE MANAGER
LONDON ELIGIBILITY
01.2024 - Current
- Assist consumers with the application process for determining eligibility for insurance affordability programs, including Advance Premium Tax Credits, the Maryland Medical Assistance Program, and the Maryland Children’s Health Program.
- Provide to consumers uniform, factual, and unbiased information approved by the Maryland Medical Assistance Program about all participating managed care organizations, including report cards and lists of enhanced benefits, covered services, and participating providers.
- Collect and file proper and accurate information for Medicaid Applications.
PATIENT ACCESS REGISTRAR–REGISTRATIONS REVIEW
FREDERICK HEALTH HOSPITAL ER
01.2020 - 01.2024
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into a computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Review Registrars accounts for proper data entry and corrections as needed.
MEDICAL INTERPRETER
LIBERTY LANGUAGE SERVICES
01.2018 - 01.2020
- Assisted physicians by providing detailed explanations of clinical terms and procedures to non-English speaking patients.
- Successfully completed a 40-hour Medical Interpreter Certification Program from an accredited institution.
- Exhibited effective problem solving abilities to resolve conflicts or misunderstandings during interpretation sessions.
General Manager
Greek Aroma
01.2017 - 01.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Associate of Applied Science - Accounting And Finance
COMMUNITY COLLEGE OF BALTIMORE COUNTY
Baltimore, MD08-2027
SPANISH INTERPRETER CERTIFICATION
Cross-Cultural Communications LLC
Columbia, MD01.2018
High School Diploma -
Gov. Thomas Johnson High School
05-2019
Certificate - Medical & Community Spanish Interpreter
Cross-Cultural Communications
Columbia, MDSkills
- Team Leadership
- Knowledge of Community Services and Programs
- Strong organizational skills
- Professional ethics
- Customer-focused approach
- Demonstrated professional conduct
- Proficient in handling multiple tasks
Certification
- Certified Medicaid Application Counselor, London Eligibility Inc
- Spanish Medical Interpreter
LANGUAGES
English - Spanish
Timeline
APPLICATION COUNSELOR–CASE MANAGER
LONDON ELIGIBILITY
01.2024 - Current
PATIENT ACCESS REGISTRAR–REGISTRATIONS REVIEW
FREDERICK HEALTH HOSPITAL ER
01.2020 - 01.2024
MEDICAL INTERPRETER
LIBERTY LANGUAGE SERVICES
01.2018 - 01.2020
General Manager
Greek Aroma
01.2017 - 01.2019
SPANISH INTERPRETER CERTIFICATION
Cross-Cultural Communications LLC
Associate of Applied Science - Accounting And Finance
COMMUNITY COLLEGE OF BALTIMORE COUNTY
High School Diploma -
Gov. Thomas Johnson High School
Certificate - Medical & Community Spanish Interpreter
Cross-Cultural Communications
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