Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Peter Norum

Summary

Over 25 Years of technical experience in the telecommunications industry with a proficiency in a variety of mainframe software programs. Experienced in the installation, troubleshooting and operational procedures of a Microsoft Windows network. Current TS/SCI security clearance plus additional. Meticulous System Administrator with experience in Nutanix virtual server platform and citrix virtual workstation systems. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences.

Overview

29
29
years of professional experience
1
1
Certification

Work History

System Administrator 5

M.C. Dean
02.2015 - Current
  • Worked with Government customer to resolve Security System/Network problems, improve operations and provide exceptional customer service.
  • Worked with Project Manger customers to understand requirements and provide exceptional service.
  • Lead Senior level support for Nutanix Virtual Server and citrix VM environment.
  • Optimized system security and performance with proactive changes such as Active Directory and required IAVA patches on all systems.
  • Installed and upgraded Lenel internal and third party software.
  • Provided second/third-level support for all server class systems.
  • Standardized job tasks and trained junior team members on industry best practices and standards.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Provisioned new software and hardware for use, following established security policies.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
  • Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
  • Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
  • Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
  • Migrated data from legacy system to [Software] databases.
  • Diagnosed and resolved hardware and software issues.
  • Evaluated software products to determine compatibility with existing systems.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.

Project Lead/Engineer/System Administrator

ATT Government Solutions
01.2014 - 02.2015
  • Lead System Administrator/Engineer/Installer of Major DOD Project Both Conus and Oconus
  • Schedule of multiple install teams and site
  • Performed site surveys/Lenel system programming/system design

System Administrator/Lead Maintenance Technician

ATT Government Solutions
08.2010 - 01.2014
  • Oversaw daily Maintenance and System administrator activities on Lenel/Quintron/southwest microwave /CCTV systems for 3 major Government Customer Sites
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Managed available parts, tools and materials inventory to maintain prompt response capability.
  • Used power and hand tools to complete repairs to building Alarm systems.

Lead Installer

ATT Government Solutions
08.2009 - 08.2010
  • Installation and Maintenance Technician of Lenel Access Control and Intrusion Detection systems Fort Meade MD
  • Oversaw contract installation of major project in Honolulu HI
  • Proficient with Lenel and Quintron ACS/IDS systems as well as Bosch/Axis CCTV systems

Assistant Site Manager

ATT Government Solutions
08.2007 - 08.2009
  • Maintained HVAC/electrical/security systems
  • Installed and maintained network equipment,cabling ac/dc power
  • Assisted install teams with design,install and completion of on and off site projects

Telecommunications Technician II

MCI
11.1999 - 08.2007
  • Technician in the installation department at a major switch facility for local and long distance service for the northeast region of the US
  • Certified on Nortel DMS 250/DMS 500/ALcatel DEX 600E megahub/Lucent 5ESS switches
  • Responsible for test and turn up of Sonet T1 - OC48 ADM and TDM systems
  • Provide 2nd/3rd/4th Level customer support for LD switch and Data systems

Communications Computer Systems Journeyman

US Air Force/Massachusetts Air National Guard
02.1995 - 02.2003
  • Staff Sargent E-5
  • Operation Southern Watch Kuwait 2000
  • Operation Enduring Freedom Oman/Afghanistan 2002

Lead Installation Technician

Excel Lan Communications
02.1996 - 11.1999
  • Installed pdx phone and voicemail systems :Executone/Nortel/Rolm
  • Experienced in Copper and Fiber Data cabling and termination Cat-3, Cat-5 and Fibreoptics
  • Estimated materials, tools and employees necessary for successful project completion.

Education

Some College (No Degree) - General Studies

Auburn University
Auburn, AL

Command & Control Computer Systems And Operations

Communication Computer Systems Control School
Biloxi, MS
9 1995

Skills

  • System Upgrades
  • System monitoring
  • Technical Support
  • System updates
  • Virtualization Technologies Nutanix Virtual Plpatform
  • Windows administration
  • User Management
  • Software Installation
  • Server Management
  • Hardware and software installation
  • Disaster Recovery
  • Helpdesk operations
  • Server maintenance
  • Program installations
  • Configuration Management
  • End point configurations
  • Hardware provision management
  • Virtualization
  • Technical Troubleshooting
  • User Support
  • PC diagnostics
  • Quick Learner
  • Vendor Relationship Management
  • User Training
  • Attention to Detail
  • Application Configuration
  • Software Management
  • System Testing
  • Self Motivation
  • Permissions and Access Control
  • Server Event Logging
  • Port security knowledge
  • Workstation Maintenance
  • Startup and Shutdown Management
  • SOP Writing
  • Testing and Quality Assurance
  • Hardware troubleshooting

Certification

Comp TIA Security +

Lenel Certified Expert Access Control

Lenel Certified Expert Intrusion

Lenel Certified Professional Video

Future Fiber Technologies Certified AURA/Secure Fence/Secure Point perimeter intrusion detection systems

Genetec Security Center Certified Systems (CCTV and Access Control)

Timeline

System Administrator 5

M.C. Dean
02.2015 - Current

Project Lead/Engineer/System Administrator

ATT Government Solutions
01.2014 - 02.2015

System Administrator/Lead Maintenance Technician

ATT Government Solutions
08.2010 - 01.2014

Lead Installer

ATT Government Solutions
08.2009 - 08.2010

Assistant Site Manager

ATT Government Solutions
08.2007 - 08.2009

Telecommunications Technician II

MCI
11.1999 - 08.2007

Lead Installation Technician

Excel Lan Communications
02.1996 - 11.1999

Communications Computer Systems Journeyman

US Air Force/Massachusetts Air National Guard
02.1995 - 02.2003

Some College (No Degree) - General Studies

Auburn University

Command & Control Computer Systems And Operations

Communication Computer Systems Control School
Peter Norum