Rachel Mercer
Thurmont
Summary
Hard-working and compassionate individual with stellar communication and organizational abilities seeking to apply my skills ans knowledge in veterinary medicine in order to provide a safe and exceptional environment at a veterinary clinic. Desire to utilize my love for animals by caring and assisting in their needs. Aim to expand my knowledge of veterinary medicine and further my career in the field.
Overview
9
9
years of professional experience
Work History
Veterinary Assistant
Buckeystown Veterinary Hospital
Buckeystown, MD
03.2023 - Current
- Handling animals.
- Phlebotomy and administering vaccines.
- Restocking and ordering supplies.
- Loading appointments and retrieving patient history.
- Assisted veterinarians in examinations and procedures, ensuring animal comfort and safety.
- Positioned animals for diagnostic imaging such as X-rays.
Client Service Representative
Buckeystown Veterinary Hospital
Buckeystown, MD
03.2023 - Current
- Developed strong relationships with clients through regular communication, building trust and loyalty
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answer phone calls, check clients in and out, respond to messages and emails, money handling.
- Coordinated scheduling of appointments for clients and their pets, optimizing workflow efficiency.
Cashier
Safeway
Walkersville, MD
05.2017 - Current
- Built and maintained positive working relationships with co-workers.
- Maintained inventory and store visual presentation to meet customers needs.
- Implemented strategies to enhance customer satisfaction and loyalty.
- Welcomed customers and helped determine their needs.
Education
Veterinary Assistant -
Frederick Community College
Frederick, MD07-2022
Skills
- Pet Care
- Animal Restraint
- Customer service
- Veterinary Assistant Certificate
- Payment processing
- Animal Care
- Kennel Experience
Timeline
Veterinary Assistant
Buckeystown Veterinary Hospital
03.2023 - Current
Client Service Representative
Buckeystown Veterinary Hospital
03.2023 - Current
Cashier
Safeway
05.2017 - Current
Veterinary Assistant -
Frederick Community College
Veterinary Assistant Certification
Attended the Veterinary Assistant class at Frederick Community College. Passed with the certification.