SETH ANUKWU
Lanham
Summary
Accomplished Administrator, adept in streamlining operations to enhance efficiency and client satisfaction. Proven track record in leadership, fostering team growth, and implementing quality assurance measures. Skilled in customer service and program evaluation, achieving significant service improvements and fostering community health awareness.
Overview
26
26
years of professional experience
Work History
Administrator
LEAP HOME CARE
08.2023 - Current
- Streamlined operations for increased efficiency, optimizing scheduling and staff allocation.
- Coordinated outreach efforts within the community to raise awareness about available home health services.
- Developed and maintained strong relationships with healthcare providers, facilitating seamless coordination of services.
- Set goals for the organization''s growth while maintaining high levels of client satisfaction through excellent service provision.
- Evaluated staff performance, providing feedback and guidance for professional development opportunities.
- Analyzed patient data to identify trends and opportunities for service improvements.
- Implemented staff training programs to improve skills and ensure consistent delivery of high-quality care.
- Conducted regular quality assurance audits to maintain high standards of care throughout the organization.
- Improved patient outcomes by conducting thorough assessments and collaborating with physicians on appropriate care plans.
- Increased patient retention by fostering a supportive and compassionate environment.
- Oversaw financial management processes, including budgeting, cost control, and billing procedures.
- Established effective communication channels between staff members, promoting collaboration and information sharing across departments.
- Researched and recommended community resources to meet clients' needs.
- Ensured compliance with industry regulations through rigorous policy development and enforcement efforts.
- Coordinated special events to promote health awareness within the community, partnering with local organizations for support.
- Developed and implemented new initiatives and process improvements as defined by business plan and governing agencies.
- Developed policies and procedures for effective agency management.
- Spearheaded and implemented new projects to expand scope of engagement.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Mentor, At-Risk Youth
WIN FAMILY SERVICES
09.2006 - Current
- Reduced instances of negative behavior by teaching conflict resolution strategies and promoting healthy communication habits.
- Boosted self-esteem for at-risk youth through consistent support, encouragement, and positive reinforcement.
- Fostered a sense of community within the program by organizing group outings, events, and team-building exercises.
- Increased overall academic performance by providing tutoring sessions tailored to individual learning styles.
- Organized workshops on topics pertinent to at-risk youth, such as bullying prevention, stress management, and career planning.
- Inspired personal growth by helping mentees set achievable goals and providing guidance on how to reach them.
- Coordinated with local government to provide resources to clients.
- Evaluated program effectiveness through regular assessments of both qualitative and quantitative data, making necessary adjustments as needed.
- Facilitated collaboration between mentors, mentees, teachers, and parents to ensure a cohesive support network for each individual.
- Empowered young people to make healthier life choices by providing guidance on nutrition, exercise, and mental wellbeing.
- Improved student engagement by developing and implementing mentorship programs tailored to the needs of at-risk youth.
- Strengthened relationships between mentees and their families by facilitating family involvement in mentorship activities.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Facilitated outreach activities to build community awareness.
- Developed and maintained relationships with community organizations and agencies.
Graduate Intern Pharmacist
WAL MART PHARMACY
04.2005 - 03.2006
- Supported pharmacists in optimizing patient care through accurate medication preparation, including compounding and labeling.
- Advocated for patient needs by attending interdisciplinary team meetings and offering valuable insights on potential medication-related issues or solutions.
- Assisted with various administrative tasks within the pharmacy, such as data entry.
- Contributed to a positive work environment by collaborating with fellow interns, pharmacists, and pharmacy technicians.
- Provided exceptional customer service to patients, fostering trust in the pharmacist-patient relationship through open dialogue about health needs and concerns.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Used pharmacy software to enter prescription and insurance information.
- Monitored inventory levels and notified pharmacist of items requiring reorder.
- Followed department policies, procedures and best practices for pharmacy operations.
- Managed drug and supply inventories.
- Performed technical processes required to dispense medications to patients.
- Closely monitored department performance metrics.
- Reconstituted oral liquids.
Pharmacist
UNIVERSITY OF PORT HARCOURT TEACHING HOSPITAL
09.1998 - 11.2003
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
- Implemented medication therapy management programs, resulting in improved patient adherence to prescribed medications.
- Participated in community outreach events, educating the public about proper medication use, storage, and disposal techniques.
- Increased immunization rates in the community by administering vaccinations during flu season.
- Conducted comprehensive medication therapy management sessions, optimizing patient outcomes through personalized care plans.
- Facilitated community health screenings, raising awareness and early detection of common diseases.
- Closely monitored department performance metrics.
- Managed drug and supply inventories.
- Led quality assurance efforts, maintaining pharmacy accreditation and compliance with health regulations.
Education
Master of Science - Health Administration
University of Maryland - University College
Hyattsville, MD10.2021
Bachelor of Science - Pharmacy
SCHOOL OF PHARMACY UNIVERSITY OF JOS
Jos, Nigeria09.1997
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Decision-Making
- Team Building and Leadership
- Staff Management
- Work Planning and Prioritization
- Relationship Development
- Resourceful and Analytical
- Quantitative skills
- Program Evaluation
Timeline
Administrator
LEAP HOME CARE
08.2023 - Current
Mentor, At-Risk Youth
WIN FAMILY SERVICES
09.2006 - Current
Graduate Intern Pharmacist
WAL MART PHARMACY
04.2005 - 03.2006
Pharmacist
UNIVERSITY OF PORT HARCOURT TEACHING HOSPITAL
09.1998 - 11.2003
Master of Science - Health Administration
University of Maryland - University College
Bachelor of Science - Pharmacy
SCHOOL OF PHARMACY UNIVERSITY OF JOS
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