Shamara Singletary
Nottingham
Summary
Experienced service coordinator with several years of responsibility in healthcare. Extensive professional network of service providers and proven history of effective work.
Overview
9
9
years of professional experience
Work History
Patient Service Coordinator III
Johns Hopkins Health System
Lutherville
04.2025 - Current
- Streamlined patient intake processes and ensured documentation accuracy.
- Maintained patient records using electronic health record systems.
- Facilitated problem-solving sessions to effectively address patient care concerns.
- Coordinated with technicians and managers to communicate status updates.
- Liaised between clients and technicians to keep all parties informed.
Patient Services Coordinator
Medstar Medical Group
Rosedale
12.2022 - 04.2025
- Updated and verified demographics and insurance information to ensure accurate patient records.
- Answer phones and receive patient inquiries or complaints and direct them to appropriate medical staff members.
- Effectively schedules patient appointments, registers patients, and collect copayments
- Welcomed patients upon arrival at clinic, enhancing their overall experience.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scanned and organized completed forms, identification, and insurance cards to maintain accurate patient documentation.
Patient Access Specialist
Medstar Medical Group
White Marsh
03.2021 - 12.2022
- Verified demographics and insurance information to register patients in computer system.
- Completes call processing in an efficient manner
- Scheduled patient appointments
- Responded to patient concerns and inquiries professionally and efficiently.
Customer Experience Associate
Comcast
Nottingham
11.2016 - 03.2021
- Accepted and processed payments, explained charges on customer bills and resolved complex billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Documented conversations with customers to track requests, problems and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Patterson High School
Baltimore , MD06.2010
Skills
- Excellent communication skills
- Empathy
- Patience
- Proficiency in Microsoft Office
- Excellent phone etiquette
- Great multitasking
- Office equipment proficiency
- Patient scheduling
- Medical terminology expertise
- Insurance company knowledgeable
Timeline
Patient Service Coordinator III
Johns Hopkins Health System
04.2025 - Current
Patient Services Coordinator
Medstar Medical Group
12.2022 - 04.2025
Patient Access Specialist
Medstar Medical Group
03.2021 - 12.2022
Customer Experience Associate
Comcast
11.2016 - 03.2021
High School Diploma -
Patterson High School