Shannan McCready
Crownsville
Summary
Dynamic and compassionate professional with a proven track record at Anne Arundel County Health Department, excelling in case management and peer support ethics. Demonstrated ability to enhance patient recovery through effective collaboration and emotional support, while ensuring meticulous documentation and compliance with HIPAA regulations. Achieved significant improvements in patient care plan effectiveness through innovative strategies and strong community partnerships.
Overview
9
9
years of professional experience
Work History
Harm Reduction Care Coordinator
Anne Arundel County Health Department
11.2024 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
Billing Specialist
Powell Recovery Center
07.2023 - 09.2024
- Worked with multiple departments to check proper billing information.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
Harm Reduction Care Coordinator
Anne Arundel County Health Department
01.2022 - 07.2024
- Used company software and databases to maintain records of services performed and patient conditions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
Peer Support Specialist
Anne Arundel County Health Department
12.2019 - 01.2022
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
Cook
American Legion Post 7
04.2016 - 12.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Education
High School Diploma -
Kent Island High School
Stevensville, MD05-2004
Skills
- Case management
- Billing systems and software
- Peer support ethics
- Cooking
- Documentation
- Insurance verification
- Recovery guidance
- Boundary setting
- Food handling
- Customer service
Timeline
Harm Reduction Care Coordinator
Anne Arundel County Health Department
11.2024 - Current
Billing Specialist
Powell Recovery Center
07.2023 - 09.2024
Harm Reduction Care Coordinator
Anne Arundel County Health Department
01.2022 - 07.2024
Peer Support Specialist
Anne Arundel County Health Department
12.2019 - 01.2022
Cook
American Legion Post 7
04.2016 - 12.2019
High School Diploma -
Kent Island High School
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