Sherron Parker
Baltimore
Summary
Clinical customer service representative specializing in EHR management, patient communication, and HIPAA compliance. Proven track record of enhancing patient care experiences through compassionate support and effective crisis management. Strong ability to resolve issues efficiently while maintaining high standards of patient confidentiality.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Clinical Customer Service Representative
Johns Hopkins Hospital
Baltimore
02.1993 - 04.2025
- Established customer relationships with internal staff, patients, family members and healthcare providers to facilitate qualitative patient care
- Responded to patient inquiries through phone and email communication.
- Educated patients on hospital services and procedures effectively.
- Conducted insurance verification and eligibility checks for patient accounts to ensure seamless patient care.
- Provided empathetic support to patients during challenging situations and interactions.
- Collaborated with interdisciplinary teams to enhance patient care experiences.
- Used automated EPIC systems to access, chronicle and maintain clinical information, including physician orders, new admissions, discharges and transfers
- Managed electronic patient records and organized medical charts to ensure confidentiality of patient data.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Managed the movement of medication orders to pharmacy and medication distribution to nursing stations via tube system in an appropriate and timely manner
- Coordinated supply orders for medication, dietary, labs, and medical devices to support nursing operations
- Developed strong relationships with patients through effective communication skills.
- Contributed to team meetings by discussing strategies to enhance customer satisfaction.
- Researched patient accounts for billing discrepancies or errors.
Caregiver
Majestic Rising, LLC
Randallstown
11.2020 - 01.2025
- Provided compassionate personal care to clients in daily living activities.
- Assisted clients with mobility and transportation needs to ensure safety.
- Monitored client health conditions and reported changes to healthcare providers.
- Improved patient outlook and daily living through compassionate care.
- Developed engaging activities to promote mental and physical well-being.
- Maintained clean and organized living spaces for clients' comfort.
- Collaborated with family members to communicate client needs effectively.
Environmental Services Associate
Johns Hopkins Hospital
Baltimore
03.1993 - 05.2003
- Maintained cleanliness and hygiene standards in patient rooms and common areas.
- Operated cleaning equipment following safety protocols and guidelines.
- Trained new staff on proper cleaning procedures and safety measures.
- Responded promptly to emergency cleaning requests from hospital personnel.
- Conducted routine inspections to identify maintenance needs in facilities.
- Collaborated with local authorities on regulatory matters pertaining to air emissions, water discharges, hazardous waste management.
- Investigated incidents related to environmental compliance issues and prepared reports on corrective actions taken.
- Managed inventory control processes associated with hazardous materials including labeling requirements and tracking expiration dates.
- Provided technical support for the investigation of spills, releases, accidents, or other contamination events.
Education
GED -
Lake Clifton
Baltimore, MD03-1993
Skills
- EHR management and Epic charting
- Medical record oversight
- HIPAA compliance
- Insurance processing
- Crisis management
- Patient support coordination
- Case and referral management
- Patient communication and education
- Community outreach and engagement
- Clear communication skills
- Client relations and support
- Behavioral intervention strategies
- Conflict resolution techniques
- Detail-oriented organization
- Supply chain management
- Time management skills
- Organizational abilities
- Team collaboration and teamwork
- Verbal and empathetic communication
Affiliations
- Participated in Healthcare for the Homeless 16th annual ROCK THE SOCK marathon, raising 1,200 toward the support the work of the agency.
- Active member of Baltimore County Harm Reduction Program, a community based program provides comprehensive services that reduces the harm of drug use.
Certification
- Red Cross CPR & BLS certified
References
References available upon request.
Timeline
Caregiver
Majestic Rising, LLC
11.2020 - 01.2025
Environmental Services Associate
Johns Hopkins Hospital
03.1993 - 05.2003
Clinical Customer Service Representative
Johns Hopkins Hospital
02.1993 - 04.2025
GED -
Lake Clifton